**Experienced Full Stack Customer Success Engineer – Web & Cloud Application Development**

Are you a seasoned engineer with a passion for driving business growth and customer satisfaction? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Success Engineer I – Backstage. In this role, you will play a pivotal part in shaping the developer portal philosophy among top tech companies, leveraging your technical expertise, business acumen, and interpersonal skills to deliver exceptional results. **About blithequark** blithequark is a leading innovator in the tech industry, dedicated to empowering developers and businesses to achieve their full potential. Our cutting-edge solutions and collaborative approach have earned us a reputation as a trusted partner for companies seeking to drive growth and success. As a Customer Success Engineer I – Backstage, you will be part of a high-performing team that is passionate about delivering exceptional customer experiences and driving business outcomes. **Job Summary** We are seeking a versatile and experienced engineer to join our Backstage team, where you will be responsible for building and maintaining strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Your primary focus will be on providing strategic guidance to our customers, automating problem-solving, and driving business growth through data-driven insights. **Key Responsibilities** As a Customer Success Engineer I – Backstage, your key responsibilities will include: * Nurturing strong relationships with our small-business segment by providing tools, information, and training needed to achieve their desired outcomes * Capturing customer objectives, mapping out a pathway to achieving them, and measuring success using data-driven feedback loops * Onboarding new customers through the implementation process, ensuring a smooth transition * Identifying points of friction in the onboarding and adoption experience * Representing the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns * Developing and maintaining features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities **Essential Qualifications** To succeed in this role, you will need to possess the following essential qualifications: * An understanding of how developers work and collaborate within an enterprise environment * Extensive experience with modern web development and infrastructure * Proficiency in React, TypeScript, GraphQL, and Node * Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues * Excellent communication skills, with the ability to explain complex technical concepts to non-technical users * Experience working in tech consulting or customer management is a bonus * Experience working with/contributing to backstage.io is a bonus **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working with cloud-based infrastructure and services * Familiarity with agile development methodologies and version control systems * Strong understanding of DevOps principles and practices * Experience with customer success platforms and tools **Work Environment and Culture** As a Customer Success Engineer I – Backstage, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with a talented group of engineers, marketers, business developers, and product managers who are dedicated to driving business growth and success. Our team is committed to fostering a culture of innovation, creativity, and continuous learning. We believe in empowering our employees to take ownership of their work, share their ideas, and collaborate with others to achieve common goals. We offer a flexible work environment that allows you to work from home or in our office, with regular in-person meetings to ensure collaboration and connection with your team. **Compensation and Benefits** As a valued member of our team, you can expect a competitive compensation package that includes: * A salary that reflects your experience and qualifications * A comprehensive benefits package that includes health insurance, retirement savings, and paid time off * Opportunities for professional growth and development, including training, mentorship, and career advancement * A dynamic and supportive work environment that encourages collaboration, creativity, and innovation **How to Apply** If you are a motivated and experienced engineer who is passionate about driving business growth and customer satisfaction, we invite you to apply for the Customer Success Engineer I – Backstage role at blithequark. Please submit your resume, cover letter, and any relevant work samples to our online application portal. We look forward to hearing from you!