Experienced Customer Success Manager for Aviation Asset Management – Driving Success in Aircraft Leasing and Finance at blithequark

Welcome to blithequark blithequark is a pioneering force in the global aviation industry, providing cutting-edge software solutions that transform the way businesses operate. As a rapidly growing SaaS company, we span across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With a diverse team of nearly 300 members spread across five continents, we proudly support over 1,000 enterprise customers, empowering them to streamline and manage all aspects of their day-to-day operations with ease and efficiency. About LeaseWorks by blithequark LeaseWorks, an integral part of the blithequark family, specializes in delivering cloud-based asset management, customer relationship management, and other innovative software solutions. Our mission is to help airlines and aircraft lessors save time, reduce costs, optimize revenue, and manage risk effectively. By leveraging our expertise and technology, our customers can focus on what matters most – growing their business and succeeding in the competitive aviation landscape. Job Summary We are seeking an exceptional Customer Success Manager to join our team at blithequark. In this critical role, you will be responsible for building and maintaining strong, long-term customer relationships, ensuring customer satisfaction, and driving success. Your primary focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. You will collaborate closely with lessors and airline customers to understand their unique needs, lead implementations, anticipate potential gaps, and support product management in addressing those gaps. Additionally, you will work in tandem with our software engineering team to enhance product functionality and overall customer experience, ensuring that our solutions meet the evolving needs of the aviation industry. Key Responsibilities Maintain a deep understanding of blithequark's products and underlying technology, including the salesforce.com platform, to effectively advise and educate customers on how to best leverage the features of the platform. Develop and maintain strong relationships with assigned customers, serving as the main point of contact for any questions, issues, or requests, and ensuring timely and effective communication. Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services, and develop strategies to capitalize on these opportunities. Provide comprehensive training and guidance to ensure a smooth and successful onboarding experience for new customers, and offer ongoing support to ensure customer satisfaction and success. Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary, and escalating issues as needed to ensure prompt resolution. Gather feedback from customers and relay it to relevant departments within blithequark to drive product enhancements and improvements, and collaborate with product management to prioritize and implement customer-driven initiatives. Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders, including sales, marketing, and product teams, to ensure alignment and informed decision-making. Qualifications A high level of motivation, a deep passion for aviation, and a strong interest in technology, with a drive to learn and stay up-to-date on industry trends and developments. Bachelor’s degree or equivalent work experience in a related field, such as aviation, business, or technology. A minimum of 2 years of experience in a customer-facing role, preferably in the aviation or software industry, with a proven track record of building strong relationships and driving customer success. Knowledge of the aircraft leasing industry, including trends, challenges, and best practices, with an understanding of the complex needs and requirements of airlines and aircraft lessors. Salesforce technical experience is highly desirable, with a strong understanding of the salesforce.com platform and its applications in customer success and relationship management. What We Offer At blithequark, we are committed to providing a comprehensive and competitive compensation package, including: A competitive base salary, reflecting your experience and qualifications, and aligned with industry standards. Fully remote work arrangements, offering flexibility and work-life balance, and enabling you to work from anywhere and collaborate with our global team. A generous time off policy, providing ample opportunity for rest and relaxation, and supporting your overall well-being and job satisfaction. Opportunities for professional development and career advancement, including training, mentorship, and education programs, to help you grow and succeed in your career. A dynamic, collaborative, and fast-growing work environment, with a team of talented and dedicated professionals who share your passion for aviation and technology. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have opportunities to: Develop your skills and expertise in customer success, relationship management, and software implementation. Take on additional responsibilities and contribute to the growth and success of our customers and our company. Collaborate with cross-functional teams, including sales, marketing, and product development, to drive business outcomes and customer satisfaction. Participate in industry events, conferences, and training programs to stay up-to-date on the latest trends and best practices in aviation and software. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and collaborative work environment, with a strong focus on teamwork, innovation, and customer satisfaction. Our company culture is built on the following values: Customer-centricity: We are dedicated to delivering exceptional customer experiences and driving success for our customers. Innovation: We encourage creativity, experimentation, and continuous learning, and empower our employees to develop new ideas and solutions. Collaboration: We foster a culture of teamwork, open communication, and mutual respect, and recognize the contributions and achievements of our employees. Integrity: We operate with honesty, transparency, and ethics, and uphold the highest standards of professionalism and integrity in all our interactions. Compensation, Perks, and Benefits In addition to a competitive salary and comprehensive benefits package, we offer a range of perks and benefits to support your well-being and job satisfaction, including: Flexible working hours and remote work arrangements. Professional development opportunities, including training, mentorship, and education programs. Access to the latest technology and software tools. Recognition and reward programs, including bonuses and incentives. A dynamic and collaborative work environment, with a team of talented and dedicated professionals. Conclusion If you are a motivated and passionate individual with a strong interest in aviation and technology, and a drive to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Manager, you will play a critical role in driving success for our customers and contributing to the growth and success of our company. Don't miss this chance to take your career to new heights and be part of a dynamic and innovative team that is shaping the future of aviation.