**Experienced Customer Success Manager – Network as a Service (NaaS) and Cloud Application Development**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark, a global leader in Network as a Service (NaaS) and cloud application development, as our next Customer Success Manager. **About blithequark** blithequark has revolutionized the way IT gets connected, transforming the industry with our innovative Network as a Service (NaaS) solutions. As a publicly traded company on the Australian Stock Exchange, we're proud to be a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other top technology companies. With a lean, high-achieving team of over 300 members globally, we're committed to delivering exceptional customer experiences that drive business growth and success. **Our Team Culture** At blithequark, we're a team of globally-positioned industry experts who lead by example. We're passionate about our values and strive to maintain a culture that's collaborative, supportive, and fun. Our employees are motivated, adaptable, persistent, hard-working, and dynamic, and we're committed to fostering a work environment that's inclusive, respectful, and empowering. As a Customer Success Manager, you'll be an integral part of our team, working closely with our Director of Customer Success – NAM to drive business growth and deliver exceptional customer experiences. **The Role** As a Customer Success Manager at blithequark, you'll be responsible for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives, and other benefits of our proposition. You'll be accountable for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain, and develop increased value from this nominated account list. **Key Responsibilities** * Collaborate with Direct Sales Executives and Solution Architects to drive, grow, and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience. * Proactively drive the renewal process across a wide base of customers and increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal. * Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about blithequark enhancements, new products, and ecosystem partners. * Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness, and opportunities to engage with blithequark and our partner community. * Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value. * Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs. * Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider blithequark team. Report growth opportunities through pipeline updates with SFDC updates. * Maintain in-depth knowledge of blithequark products and solutions and be able to propose and demonstrate these to customers, whilst being aware of rival services or products. Maintain and share a value-add opinion on blithequark and where we fit in the customer's ecosystem. * Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth. * Act as a subject matter expert, evaluating customer feedback and making recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against performance targets. * Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer's service experience. **What We're Looking For** * 3+ years of experience within the Enterprise software market or Internet/Telecommunications industries. * 3+ years of experience in an Account Management or Customer Success role. * Ability to work in a fast-paced technical environment, with multiple tasks or goals. * Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organizations. * Demonstrate ability to identify customer needs, appreciate and understand the customers' service issues, or "pain points," and present a suitable solution. * Ability to deliver revenue results and operate in a consultative-based selling approach. * Ability to work with the wider blithequark teams to focus on revenue generation and results. * Maintain records, reports, and data as per the blithequark models, with a focus on revenue retention from the existing agreed customer list. * Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations. * Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired. **What We Offer** * Flexible working environments * Birthday Leave * Generous study and training allowance + 5 days paid study leave * Creative, fun, and contemporary workspaces * Motivated team of industry experts and new talent * Celebrated success with 'Legend' and 'Kudos' Awards * Health and wellness program **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Note:** All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information blithequark collects from job applicants, why, and how we store and use it.