**Experienced Customer Success Manager – Driving Client Satisfaction and Growth in Mexico**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Success Manager. In this pivotal role, you will be responsible for orchestrating the customer journey, guiding clients to their desired outcomes, and driving value through proactive engagement strategies. **About blithequark** At blithequark, we are more than just a leading cloud communications company – we are the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place. **Your Day-to-Day** As an Experienced Customer Success Manager at blithequark, your day-to-day responsibilities will include: * Identifying customer operational needs and developing strategies to address them * Identifying upselling and cross-selling opportunities to drive revenue growth * Ensuring the "Customer Autonomy" process, encouraging clients to carry out necessary training activities and validating the process of obtaining autonomy * Coordinating with internal and customer-side stakeholders to ensure effective governance models * Conducting product Road Show actions and promoting good practices for the implementation and use of blithequark's solutions * Identifying and addressing any type of need, involving stakeholders as necessary to achieve client satisfaction * Monitoring business objectives defined for each client, auditing results, and acting to achieve intended objectives **What You Bring to the Team** To succeed in this role, you will need to bring the following skills and experience: * 3-5 years' experience in driving successful solution-oriented client engagement * Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention * Experience in Contact Center as a Service (CCaaS) * Experience managing projects with multiple stakeholders and systems, occasionally globally, as well as working within tight project and client timelines and resources * Experience building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite * Ability to navigate business processes and quickly understand customers' business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations * Experience with CRM systems (Salesforce, Rev.io, etc.) * Ability to work in a high-energy, fast-paced environment, collaborating with other departments to achieve strong results **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters personal and professional growth. Our vibrant culture is built on community-building, collaboration, and a commitment to diversity, equity, and inclusion (DEI). We prioritize our employees' well-being, offering comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have access to a range of career growth opportunities and learning benefits, including: * Professional development programs and training initiatives * Mentorship and coaching from experienced colleagues * Opportunities to take on new challenges and responsibilities * A dynamic and supportive work environment that fosters collaboration and innovation **Work Environment and Company Culture Highlights** At blithequark, we pride ourselves on our vibrant culture, which is built on: * Community-building and collaboration * A commitment to diversity, equity, and inclusion (DEI) * A supportive and engaging work environment * Opportunities for personal and professional growth * Comprehensive benefits packages and perks **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A base salary * Bonus structure * Comprehensive benefits package, including paid vacation and holidays * A range of other perks and benefits **How to Apply** If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.