**Experienced Customer Success Advisor – Drive Business Growth with blithequark**

Are you a customer success expert with a passion for driving business growth through technology? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading cloud-based, all-in-one white-label marketing and sales platform that empowers businesses to elevate their digital presence and drive growth. As a Customer Success Advisor at blithequark, you will play a critical role in positioning yourself as the subject matter expert on software business growth through the effective use of technology. You will utilize your expertise in business process/change management and software technologies to implement software best practices and ensure adoption and success with blithequark software. This includes developing detailed onboarding playbooks, building relationships with customers, business needs, and company, and driving consulting milestones and achieving the agreed-upon implementation schedule. **About blithequark** blithequark is a global, remote-first company with over 1,500 team members across 15+ countries. We operate in a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen. **Our Impact** Every month, our platform empowers businesses to: * Power over 1.5 billion messages * Generate over 200 million leads * Facilitate over 20 million conversations * Drive business growth and success **Responsibilities** As a Customer Success Advisor at blithequark, your responsibilities will include: * Listening and fully understanding customer requirements and ‘pain points’ and translating customer requirements into implementation plans * Developing, coordinating, and executing implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery * Designing, creating, and managing applications, and software integration/migration deployments * Implementation services are delivered within scope or manage any changes in project scope, plans * Identifying potential issues and collaborating with leadership when needed, to develop contingency * Working with other departments and personnel to ensure information on customer needs are communicated * Follow up relentlessly with lagging or non-engaging accounts to ensure they implement blithequark successfully in their business * Assist in Educational webinars, workshops, and more * Staying up to date with product features and releases * Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency * Updates customer journey playbooks * Demonstrate technical acumen to convert plans into workable solutions * Communicate a passion for customer success with a team player attitude * Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores) * Conduct analysis of approved customer content and create a transition plan or migration plan * Advise customers on best practices, risks, and changes that impact institutional processes and timelines * Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule * Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation * Actively lead the consulting engagement throughout the implementation * Drive collaboration between internal functional teams and customers to achieve milestones and deliverables * Handle basic support requests during the implementation phase * Develop a strong rapport with new accounts to ensure they are enthusiastic about blithequark and set up for long-term success * Always looking for ways to improve our onboarding delivery * Maintain product knowledge and consistent education * Cross-training with other success functions **Requirements** To be successful in this role, you will need: * Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support * 2-3 years of experience using blithequark or other similar vertical solutions * Strong skills, tact, and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills * Ability to handle multiple tasks in a fast-paced environment * Knowledge of internal systems preferred (blithequark, Freshdesk, etc.) * Strong understanding and proficiency in software solutions and professional service offerings * 2+ years of customer consulting work experience preferred * 2+ years of marketing experience is a plus! * Strong verbal and written communication skills * IT technical skills and platform integrations * Experience in managing a diverse group and training each according to company standards * Great communication skills, verbal, written, and presentation capabilities with both customers and leadership * Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction * Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment * Strong analytical and organizational skills with superior attention to detail * Ability to produce high-quality documents, SOP’s and customer journey Playbooks * Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability **Equal Employment Opportunity Information** The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. **Why Join blithequark?** At blithequark, we offer a dynamic and collaborative work environment that is passionate about driving business growth and success. We are committed to fostering a culture of innovation, creativity, and impact, where our team members can grow and develop their skills and expertise. We offer a competitive compensation package, including a salary, bonus, and benefits, as well as opportunities for professional development and career growth. **How to Apply** If you are a motivated and results-driven individual with a passion for customer success and business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!