Experienced Customer Success Manager II – Driving Growth and Satisfaction through Strategic Account Management and Exceptional Customer Experience

Welcome to blithequark At blithequark, we pride ourselves on fostering a culture that genuinely cares for each other, built on the pillars of passion, individuality, autonomy, purpose, and diversity. Our mission is to provide a work environment that not only inspires personal and professional growth but also offers a sense of belonging and fulfillment. As a leader in our industry, we are committed to making a positive impact through our work and in the communities we serve. If you're looking for a career that aligns with your values and offers the opportunity to make a real difference, you're in the right place. About the Role We are seeking an experienced Customer Success Manager II to join our team. As a Customer Success Manager II at blithequark, you will play a pivotal role in driving customer satisfaction, retention, and growth. Your expertise in customer success and account management will be instrumental in managing a large customer base, ensuring that our customers achieve their goals and find long-term value in our solutions. This role is perfect for someone who is passionate about building strong relationships, identifying opportunities for growth, and leading cross-functional teams to deliver exceptional customer experiences. Key Responsibilities Develop and execute strategic account plans to drive customer engagement, retention, and expansion, ensuring alignment with customer goals and blithequark's business objectives. Build and maintain strong, long-lasting relationships with customers, understanding their needs, challenges, and aspirations to deliver tailored solutions and support. Manage a large and diverse customer base (100+ accounts), prioritizing accounts based on strategic value, customer health, and growth potential. Leverage CRM and Customer Success platforms to track customer interactions, analyze customer health, and identify opportunities for upsell and cross-sell, ensuring data-driven decision-making. Lead cross-functional teams on customer-facing projects, collaborating with internal stakeholders to resolve customer issues, implement new solutions, and enhance the overall customer experience. Consistently achieve or exceed retention goals, contributing to the growth and stability of our customer base and the overall success of blithequark. Stay up-to-date with industry trends, competitor activity, and emerging technologies to continuously improve our customer success strategies and maintain a competitive edge. Requirements and Qualifications To be successful in this role, you will need: 5+ years of experience in Customer Success or account management, with a proven track record of managing complex customer relationships and driving retention and growth. Preferred: 5+ years of in-office dental practice experience, offering a deep understanding of the dental industry and the challenges faced by our customers. Experience in managing a large customer base, with the ability to prioritize accounts, manage multiple relationships, and maintain a high level of customer satisfaction. Preferred: Experience using a CRM and/or Customer Success platform, with the ability to leverage data and insights to inform customer success strategies. A background in leading cross-functional teams on customer-facing projects, with excellent communication, collaboration, and project management skills. Achievement or exceeding of retention goals in prior roles, demonstrating your ability to drive customer success and contribute to business growth. Essential Skills and Competencies In addition to the requirements outlined above, the ideal candidate will possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders. Strategic thinking and problem-solving skills, with the ability to analyze complex customer challenges and develop effective solutions. Strong project management skills, with the ability to lead cross-functional teams, prioritize tasks, and manage multiple projects simultaneously. Data analysis and interpretation skills, with the ability to leverage data and insights to inform customer success strategies and measure performance. Adaptability and resilience, with the ability to thrive in a fast-paced environment, adapt to changing priorities, and maintain a positive attitude in the face of challenges. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager II, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge in customer success, account management, and industry-specific topics. Mentorship and coaching, with experienced leaders and peers who can offer guidance, support, and valuable insights. Opportunities for career advancement, with a clear path for professional growth and development within the company. Access to industry events and conferences, providing opportunities to network, learn from industry experts, and stay up-to-date with the latest trends and technologies. Work Environment and Company Culture Our work environment is built on the principles of passion, individuality, autonomy, purpose, and diversity. We believe in: Fostering a culture of inclusivity and respect, where everyone feels valued, supported, and empowered to contribute. Encouraging innovation and creativity, with a mindset that embraces experimentation, learning from failure, and continuous improvement. Supporting work-life balance, with flexible working arrangements, generous paid time off, and a range of benefits that promote well-being and happiness. Recognizing and rewarding outstanding performance, with competitive compensation, bonuses, and incentives that reflect your contributions to the company's success. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Competitive salary, reflecting your experience, skills, and contributions to the company. Excellent benefits package, including medical, dental, and vision coverage, 401K plan with company match, paid time off, paid parental leave, and more. Opportunities for professional growth and development, with access to training, mentorship, and career advancement opportunities. A range of perks and benefits, including health savings and flexible spending accounts, education benefits, volunteer opportunities, and more. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for the Customer Success Manager II role at blithequark. With our commitment to customer satisfaction, employee growth, and community involvement, we offer a unique and rewarding work environment that will challenge you to grow professionally and personally. Don't miss this opportunity to join our team and contribute to the success of our customers and our company. Apply now and take the first step towards an exciting and fulfilling career with blithequark.