**Experienced Customer Success Manager – B2B SaaS and Applied AI**

At blithequark, we're revolutionizing the way businesses approach sales, marketing, and customer success with our cutting-edge Applied AI technology. Our mission is to empower B2B companies to unlock their full potential by providing the most complete and accurate picture of the B2B buyer. We're looking for a highly skilled and passionate Customer Success Manager to join our team and help our customers achieve remarkable results. **About blithequark** blithequark is an innovative company that's been making waves in the industry since its launch in January 2023. We've come a long way, having raised a $20M Series A led by Bessemer and growing at an impressive 3× year-over-year. Our core products, including Marketing Intelligence and Account Intelligence, have been designed to automate high-value, high-complexity workflows across the go-to-market and revenue teams. With a strong focus on customer success, we're committed to delivering exceptional value to our customers and driving their growth. **Your Mission** As a Customer Success Manager at blithequark, you'll be the strategic partner to our customers, guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You'll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time. Your mission will be to own the full customer lifecycle, from onboarding to growth, and drive impact and measurable ROI. **Key Responsibilities** * Own the full customer lifecycle, including onboarding, activation, adoption, and growth * Define and execute value roadmaps for every account, minimizing time-to-value and accelerating adoption * Operate as a strategic partner across marketing, sales, and revenue teams, bringing clarity, action, and results * Proactively surface insights and opportunities to help customers expand their use of the platform and their investment in it * Track, measure, and prove ROI relentlessly, equipping champions with the evidence they need to justify every dollar and unlock more budget * Move seamlessly across Enterprise, Mid-Market, and SMB segments, bringing precision to high-touch and scale to low-touch, with zero drop in quality * Work cross-functionally to eliminate friction and solve hard problems fast, chasing blockers across the company and refusing to let customer value stall * Act as the voice of the customer, filtering signal from noise and helping shape the future of the product with firsthand insights from the field **Core Strengths** * Relentless Customer Focus: You wake up thinking about your customers' success and go to bed making sure nothing is left hanging. You're not here to satisfy; you're here to transform. * Commercially Sharp: You know what drives renewals, upsells, and growth—and how to turn value into revenue. You help customers win, and in turn, we win bigger. * Bias for Action: You don't wait for perfect. You ship, solve, adapt, and move. You're fast, flexible, and allergic to excuses. * Executive Ready: You can confidently engage a CRO, CMO, or CEO—and still build rapport with a frontline IC. You speak the language of business and back it up with data. * High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don't hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. * Versatile Operator: Enterprise or SMB. Strategic or tactical. High-touch or scaled. You adapt to whatever's needed to drive customer success at speed. **What We're Looking For** * Ownership-first mindset — you take initiative, move fast, and figure things out * Thrive in early-stage, high-urgency environments where speed and impact matter * Curious, self-aware, and feedback-driven — you bring energy, not ego * See this role as a defining chapter — not a stepping stone or side quest **Essential Qualifications** * 2–5 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company * Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion * Experience with value-based selling and communicating ROI to executive stakeholders * Strong understanding of GTM functions and familiarity with revenue and marketing data * Comfortable with both high-touch and tech-touch motions across customer segments * Ability to work cross-functionally and drive alignment around customer outcomes **Why Join Now?** We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn't just a job. It's a chance to build something category-defining with people who care deeply about doing it right. **Work Environment and Culture** We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. While that's our standard for most roles, this position is uniquely flexible—offering remote options for exceptional candidates based in the U.S. or internationally, as long as you're fully available during U.S. business hours. **Compensation and Benefits** The on-target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. We're proud to offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous PTO. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees. If you're a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity. Join our team and help us shape the future of B2B sales, marketing, and customer success.