**Experienced Customer Support Specialist – Childcare Industry Expertise Required**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of families and children? Do you have a knack for technical support and a passion for the childcare industry? If so, we invite you to join our dynamic team at blithequark, a leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. At blithequark, we envision a world where all families, regardless of their income level, have access to high-quality child care. Our innovative software solutions help streamline operations, ensure compliance with government regulations, and meet the needs of the families we serve. As a Customer Support Specialist, you will play a vital role in providing top-notch support to our clients, ensuring their success, and helping us achieve our mission. **What You'll Do with Us** As a Customer Support Specialist at blithequark, you will be responsible for delivering exceptional customer experiences through various channels, including telephone, email, chat, and personal interaction. Your primary focus will be on providing high-quality, first-line client service and technical support, ensuring that our clients receive the help they need to succeed. Your enthusiasm, attention to detail, and customer-focused mindset will make you an invaluable asset to our team. **Responsibilities and Duties** * Answering telephone calls, emails, and chats in a fast-paced call center environment * Accurately documenting and processing customer claims in appropriate systems * Following all required scripts, policies, and procedures * Complying with requirements surrounding confidential information and personal information * Appropriately escalating customer issues to management * Utilizing knowledge base and training to answer customer questions accurately * Answering telephone calls promptly and in a polite and professional manner * Training end-users on how to use company software products and systems * Helping meet customer Service Level Agreements (SLAs) * Attending meetings and training, and reviewing all new training material to stay up to date on changes * Ensuring first call resolution through problem-solving and effective call handling * Occasional travel may be required (for conferences or to visit customer sites) * Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients * This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions **Who You Are** * Bilingual, including written and verbal communication is preferred * Experience working in a support center, preferably SaaS * Experience within the childcare industry, preferably experience within a subsidized childcare program * Experience with blithequark software is a huge plus! * Strong interpersonal, writing, and verbal communications skills are essential * Excellent troubleshooting skills are vital * Teamwork is necessary * Education and experience in customer handling skills are highly desirable * Experience with CRMs * Experience with Microsoft Word, Outlook, and Excel is required * Three or more years of on-the-job technical writing, training, or education experience is preferred * The ability to travel locally/nationally for up to a week at a time is required **What We Offer** * The ability to work from anywhere in the United States * Starting pay $20/hr, depending on experience * Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date * 401(k) retirement plan, with company match * Paid company holidays and generous PTO * Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families. **Why Join Us?** At blithequark, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We actively embrace diversity and equal opportunity in a meaningful way, and we are dedicated to creating an inclusive work environment that values and respects all individuals. Our team is passionate about making a difference in the lives of families and children, and we believe that our work has the power to transform lives. **How to Apply** If you are a motivated and customer-focused individual with a passion for the childcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our mission to make a difference in the lives of families and children. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all individuals, regardless of their background, perspective, or skill set. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **Employment Eligibility Verification** All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.