**Experienced Customer Success Manager – High-Potential Account Growth and Strategic Partnership Development**

At blithequark, we're on a mission to revolutionize the way healthcare professionals interact with patients and each other. As a leading innovator in the Healthtech industry, we're committed to delivering cutting-edge solutions that make a tangible impact on people's lives. We're now seeking an exceptional Customer Success Manager to join our team and drive the success, retention, and expansion of our high-potential customer accounts. As a Customer Success Manager at blithequark, you'll be the strategic post-sale owner responsible for ensuring our customers achieve their desired outcomes from our products and services. You'll work closely with our Product, Delivery, Support, and leadership teams to build value-based client relationships, drive alignment, and unblock progress. Your expertise will be instrumental in growing our customer base, increasing revenue, and fostering a culture of customer-centricity within our organization. **Key Responsibilities:** * Own the success, retention, and expansion of high-potential customer accounts, working closely with cross-functional teams to drive alignment and unblock progress. * Develop and execute customized success plans to meet the unique needs of each customer, ensuring they achieve their desired outcomes from our products and services. * Build and maintain strong relationships with senior-level stakeholders, including C-level executives, to understand their business objectives and provide strategic guidance on how our solutions can help them achieve their goals. * Collaborate with our Product team to gather feedback from customers and inform product development, ensuring our solutions meet the evolving needs of our customers. * Work closely with our Delivery team to ensure seamless onboarding and implementation of our products and services, ensuring customers receive the support they need to get up and running quickly. * Develop and deliver executive-level presentations to showcase the value of our solutions and drive business growth. * Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to inform business decisions. * Develop and maintain a deep understanding of our customers' businesses, including their pain points, goals, and objectives, to provide tailored solutions and support. **Essential Qualifications:** * 6+ years of experience in account management, customer success, or strategic consulting roles within an enterprise SaaS or Healthtech environment. * Proven track record of managing and growing complex accounts with multiple stakeholders and technical workflows. * Outstanding communication and executive presentation skills, with the ability to influence senior-level stakeholders. * Strong analytical and problem-solving skills, with the ability to analyze complex data and identify trends and opportunities. * Experience working with CRM systems, such as Salesforce, to manage customer relationships and track key metrics. **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong understanding of the Healthtech industry and its trends, challenges, and opportunities. * Experience working with cross-functional teams to drive business growth and customer success. * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Experience with data analysis and reporting tools, such as Tableau or Power BI. **Skills and Competencies:** * Strong communication and interpersonal skills, with the ability to build relationships with customers, stakeholders, and internal teams. * Excellent presentation and public speaking skills, with the ability to deliver executive-level presentations. * Strong analytical and problem-solving skills, with the ability to analyze complex data and identify trends and opportunities. * Experience working with CRM systems, such as Salesforce, to manage customer relationships and track key metrics. * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Experience with data analysis and reporting tools, such as Tableau or Power BI. **Career Growth Opportunities and Learning Benefits:** * Opportunities to work with a talented team of professionals who are passionate about making a difference in the healthcare industry. * Access to ongoing training and development opportunities, including workshops, conferences, and online courses. * Flexible work arrangements, including remote work options and flexible hours. * Opportunities to take on new challenges and responsibilities, with a focus on career growth and development. **Work Environment and Company Culture:** * blithequark is a dynamic and fast-paced environment, with a focus on innovation, collaboration, and customer-centricity. * Our team is passionate about making a difference in the healthcare industry, and we're committed to delivering solutions that make a tangible impact on people's lives. * We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and welcoming to all. **Compensation, Perks, and Benefits:** * Competitive salary and bonus structure. * Comprehensive benefits package, including health, dental, and vision insurance. * Flexible PTO and paid holidays. * Stipends for fitness activities, snacks, and other work-related expenses. * Opportunities for professional development and career growth. If you're a motivated and results-driven professional with a passion for customer success and a desire to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic and innovative organization that is shaping the future of healthcare.