Experienced Associate Customer Success Manager for Higher Education - Strategic Partnership Development and Client Relationship Management at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of innovative solutions for the higher education sector, dedicated to enhancing the student experience and fostering institutional success. As a key player in the education technology landscape, blithequark offers a unique opportunity for professionals to make a meaningful impact on the future of learning. The higher education industry is undergoing significant transformation, driven by technological advancements, shifting student demographics, and evolving institutional needs. At blithequark, we are committed to empowering educational institutions to navigate these changes and thrive in a rapidly changing environment. Job Overview As an Associate Customer Success Manager at blithequark, you will play a vital role in delivering exceptional experiences for our higher education clients. Your primary focus will be on building and maintaining strong relationships with institutional partners, ensuring the effective utilization of our eTranscript SAAS technology, and driving revenue growth through renewals and expansions. This is an exciting opportunity for a highly motivated, organized, and strategic individual to join our team and contribute to the success of our clients and our organization. Key Responsibilities Cultivate exceptional member experiences by exceeding client expectations through regular communication, strategic planning, and proactive issue resolution. Develop and execute tailored member strategies to build a deep network of relationships at all levels within client organizations and across blithequark functions. Deliver dynamic and informative presentations to clients, showcasing key results, and addressing complex issues in a clear and concise manner. Demonstrate in-depth knowledge of blithequark's products and services, their capabilities, and how they address client business challenges. Manage a portfolio of 100-500 accounts, including timely renewals, expansions, and lead generation, to drive revenue growth and meet quantitative goals. Collaborate effectively with cross-functional teams, including sales, marketing, and product development, to ensure seamless client experiences and align with organizational objectives. Represent blithequark's products and services accurately to clients, providing expert guidance and support to ensure successful implementation and utilization. Develop and execute strategic customer engagement plans, leveraging data-driven insights and industry trends to inform decision-making and drive client satisfaction. Essential Qualifications Postsecondary degree (BA or BS preferred) in a relevant field, such as education, business, or communications. Experience within the higher education industry, preferably in a customer-facing role, such as admissions, student affairs, or educational technology. Excellent written and verbal communication skills, with the ability to craft compelling narratives and present complex information in a clear and concise manner. Presentation and public speaking skills, with experience delivering engaging and informative presentations to diverse audiences. Computer proficiency with MS Office and systems such as Salesforce.com, or one SIS or ERP, with the ability to quickly adapt to new technologies and platforms. Successful management of a caseload, with experience in customer success, account management, or a related field, and a proven track record of meeting or exceeding performance goals. Ability to travel 25-30% annually, with flexibility to accommodate seasonal fluctuations in travel requirements. Preferred Qualifications Previous experience in a start-up or SaaS business model environment, with a deep understanding of the challenges and opportunities associated with rapid growth and innovation. Project management experience, with the ability to coordinate multiple stakeholders, prioritize tasks, and meet deadlines in a fast-paced environment. MBA or advanced degree in a relevant field, with a strong foundation in business, education, or a related discipline. Experience managing or selling into accounts within the education industry, with a deep understanding of the complex needs and challenges faced by educational institutions. Demonstrated successful Customer Success performance, with a minimum of 2 years of experience in a related role, and a proven track record of driving client satisfaction, retention, and revenue growth. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional advancement, skill-building, and continuous learning. As an Associate Customer Success Manager, you will have access to: Comprehensive training and onboarding programs, designed to ensure your success in the role and provide a deep understanding of our products, services, and industry. Ongoing coaching and mentorship, with regular feedback and performance evaluations to support your growth and development. Professional development opportunities, including conferences, workshops, and webinars, to stay current with industry trends and best practices. Cross-functional collaboration and knowledge-sharing, with opportunities to work with diverse teams and contribute to the development of new products, services, and initiatives. Work Environment and Company Culture blithequark is a dynamic and innovative organization, committed to fostering a positive, inclusive, and supportive work environment. Our company culture is built on the values of: Collaboration and teamwork, with a focus on cross-functional cooperation and mutual respect. Innovation and creativity, with a willingness to take calculated risks and explore new ideas and approaches. Customer-centricity, with a deep commitment to delivering exceptional experiences and driving client success. Diversity, equity, and inclusion, with a strong emphasis on recruiting, retaining, and developing a diverse and talented team. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: Base salary: $60,000 + Commission (OTE of $90,000) Comprehensive benefits package, including medical, dental, disability, and life insurance, as well as an HSA program, vision, voluntary life, and AD&D. 401k matching program, with a generous employer contribution to support your retirement savings. Tuition reimbursement program, with opportunities for professional development and continuing education. Paid time off, 11 paid holidays, and flexible work schedules, to support your work-life balance and overall well-being. LifeStyle Spending Account, with a monthly stipend to support your personal and professional growth. Conclusion If you are a motivated, strategic, and customer-focused professional, with a passion for higher education and a desire to make a meaningful impact, we encourage you to apply for the Associate Customer Success Manager role at blithequark. Join our team and contribute to the success of our clients, our organization, and the higher education community. Apply now and take the first step towards a rewarding and challenging career with a leading education technology provider.