Experienced Customer Success Manager for US Public Sector - Driving AI Adoption and Business Transformation through Exceptional Customer Experiences

Welcome to blithequark At blithequark, our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. As a team of researchers, engineers, designers, and more, we are passionate about our craft, and each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. About Our Customer Success Team blithequark's Customer Success team is committed to partnering with customers to unlock business value through the deployment of our advanced Language Learning Model (LLM). Our clients range from early-stage startups to established global enterprises, and we view every interaction as an opportunity to inspire and enhance their AI journey. As a key member of this team, you will have the chance to make a significant impact on the success of our customers and contribute to the growth and development of our organization. About the Role We are seeking an experienced Customer Success Manager to join our dynamic team, focusing on the US Public Sector. In this role, you will engage with a diverse range of Enterprise customers, guiding them through complex implementations of blithequark's solutions to drive adoption and maximize value. You will work collaboratively with Sales, Product, Marketing, Partnerships, and Engineering teams to ensure exceptional outcomes for our customers. Your expertise and passion for customer success will be instrumental in driving AI adoption and business transformation in the public sector. Key Responsibilities Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels. Define and manage structured onboarding and deployment projects for various blithequark products, ensuring seamless adoption and measurable success. Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions. Codify best practices, guides, and FAQs based on customer interactions. Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations. Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management. Travel approximately 15% of the time to build strong customer relationships and understand their business goals. Create and execute customer success plans outlining goals, challenges, KPIs, and timelines. Advocate for customers internally, ensuring their needs are met within product development and organizational strategies. Identify and address at-risk renewals or user churn in collaboration with relevant internal teams. Foster customer advocacy and facilitate testimonials and case studies. Essential Qualifications 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations. Full professional fluency in English is required. Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes. Exceptional presentation and communication skills, particularly when engaging with executives and leaders. Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization. A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success. A solid track record of delivering and scaling exceptional customer experiences. A personal commitment to fostering the safe and ethical evolution of AI. Prior experience working with government agencies, state/local entities, or public sector organizations. Familiarity with government compliance requirements (e.g., data security, accessibility standards, and privacy regulations). Knowledge of public sector budget cycles, funding mechanisms, and procurement processes. Preferred Qualifications 8+ years of customer success or similar experience, preferably with a technical enterprise product. 5+ years managing relationships with large, complex global organizations. Experience working with Global 1000 Enterprise customers and managing success programs. Strong relationship-building skills across matrixed organizations. Ability to proactively identify product pain points and customer needs. What We Offer At blithequark, we value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. As a full-time employee, you can enjoy a range of perks, including: An open and inclusive culture and work environment Opportunities to work closely with a team on the cutting edge of AI research Weekly lunch stipend, in-office lunches & snacks Full health and dental benefits, including a separate budget to take care of your mental health 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement Remote-flexible, offices in Toronto, New York, San Francisco, and London, and co-working stipend 6 weeks of vacation Join Our Team If you're passionate about driving AI adoption and business transformation in the public sector, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to make a significant impact on the success of our customers and contribute to the growth and development of our organization. Don't miss out on this chance to join a dynamic team and shape the future of AI. Apply now and take the first step towards an exciting and rewarding career at blithequark. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.