Experienced Customer Success Manager for Technical SaaS Solutions - Driving Adoption and Expansion on the West Coast

Welcome to blithequark Imagine being part of a cutting-edge technology company that empowers businesses to operate more effectively, mitigate risk, and focus on high-impact work. At blithequark, we're driven by our values of Simplicity, Speed, and Soundness, and we're committed to delivering exceptional customer experiences. Our orchestration, automation, and AI platform has already made a significant impact on the industry, and we're excited to continue our growth trajectory with talented individuals like you. About the Role We're looking for an experienced Customer Success Manager to join our team on the West Coast, covering the PST and MST regions. As a Customer Success Manager at blithequark, you will play a critical part in driving adoption and expanding the usage of our platform across our customer base. Your goal will be to ensure that our customers realize the full potential of our automation platform, which enables businesses to achieve their highest-priority goals faster. You will become a trusted advisor and subject matter expert on our product, helping foster champions within our customers who will identify automation opportunities across their organization. Key Responsibilities Lead a first-class onboarding experience, ensuring customer use cases and requirements are met within the specified timeline Translate technical customer needs to internal technical teams and deliver feedback to the Product team on new feature requests and enhancements to shape and improve the platform Coordinate onboarding and business reviews to evaluate performance, learn about customer priorities, and locate new opportunities to promote expansion within existing and new teams Partner with internal resources to build account plans and align customer needs with use cases to increase platform usage Proactively identify risks to customers achieving their stated goals and work with the CSM/PM teams to develop and drive a comprehensive risk mitigation plan Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding customer solutions or assist in co-development of process improvement, programs, and/or assets Develop and drive a renewal plan and deliver a strategic message to analysts, management, and the C-Suite on the value of blithequark and next steps for the account Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer What You Bring To be successful in this role, you should have: 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company Experience with SaaS solutions offerings for technical teams (cybersecurity, DevOps, IT, or other) Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners Knowledge of APIs and how they function Career Growth and Learning Benefits At blithequark, we're big believers in learning and growth. As a Customer Success Manager, you will have the opportunity to develop your skills and expertise in a rapidly evolving industry. You will work closely with our Product and Engineering teams to shape the future of our platform and stay up-to-date with the latest technologies and trends. Our company culture nurtures individual curiosity, growth, and integrity, and we're committed to providing our employees with the support and resources they need to succeed. Work Environment and Company Culture Our company culture is built on our values of Simplicity, Speed, and Soundness. We're a collaborative and dynamic team that values diversity, equity, and inclusion. We believe that a variety of experiences, perspectives, and voices makes us the company we are, and we're committed to creating a work environment that is inclusive and supportive of all employees. As a remote team, we offer flexible working arrangements and a range of benefits to support your well-being and career growth. Compensation, Perks, and Benefits We offer a competitive salary and commission structure, with a target annual earnings of $125K OTE. Our benefits package includes a range of perks and benefits, such as flexible working arrangements, professional development opportunities, and access to the latest technologies and tools. We're committed to providing our employees with a comprehensive rewards package that recognizes their contributions to our company's success. Conclusion If you're a motivated and experienced Customer Success Manager looking for a new challenge, we'd love to hear from you. At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through our innovative automation platform. Join our team and become part of a dynamic and collaborative community that values simplicity, speed, and soundness. Apply now to take the first step in your new career journey! blithequark provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, or sexual orientation.