Experienced Customer Supply Chain Partner – Strategic Liaison for Seamless End-to-End Operations and Customer Satisfaction at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional customer experiences through our innovative supply chain solutions. As a leader in the fast-moving consumer goods (FMCG) industry, we recognize the importance of strategic partnerships and seamless operations in meeting the evolving needs of our retail customers. To further strengthen our customer relationships and drive business growth, we are seeking an experienced Customer Supply Chain Partner to join our team. This key role will serve as the primary liaison between blithequark and select customers, ensuring end-to-end supply chain operations are optimized, and strategic alignment is maintained. Key Responsibilities As a Customer Supply Chain Partner at blithequark, you will be responsible for: Acting as the primary supply chain contact for our retail customers, fostering strong relationships, and ensuring their needs are met through tailored solutions. Leading performance reviews with customers to discuss supply chain metrics, identify areas for improvement, and implement corrective actions. Managing business change communications to ensure customers are informed and prepared for any changes that may impact their operations. Collaborating with internal stakeholders, including sales, marketing, and logistics teams, to align strategies and drive business objectives. Analyzing supply chain data to identify trends, opportunities, and challenges, and developing recommendations to enhance our operations and customer satisfaction. Developing and maintaining a deep understanding of our customers' businesses, including their supply chain operations, challenges, and goals. Requirements and Qualifications To be successful in this role, you will need: Experience in the FMCG industry, customer service, or account management, with a proven track record of building strong relationships and driving business growth. Strong Excel skills, with the ability to analyze complex data sets and develop insightful recommendations. Excellent communication and influencing abilities, with the capacity to engage with stakeholders at all levels, both internally and externally. A thorough understanding of internal and external supply chains for retail product delivery, including the ability to identify opportunities for improvement and optimize operations. Experience with SAP, AS400, or COGNOS is desirable, although not essential, as training can be provided to the right candidate. A numerate, problem-solver, resilient, proactive, and able to manage priorities under pressure, with a strong focus on delivering results and meeting customer expectations. A willingness to travel for site and customer visits, as required, to build relationships and stay informed about customer operations and challenges. Essential Skills and Competencies In addition to the requirements outlined above, the ideal candidate will possess: Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions. Excellent communication and interpersonal skills, with the capacity to engage with stakeholders at all levels and build strong relationships. A customer-centric approach, with a deep understanding of the importance of delivering exceptional customer experiences and driving business growth through strategic partnerships. A strong focus on continuous improvement, with a willingness to identify opportunities for improvement and implement changes to optimize operations and drive business objectives. Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously, while maintaining attention to detail and meeting deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Supply Chain Partner, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge in supply chain management, customer service, and account management. Mentorship and coaching from experienced professionals, who can provide guidance and support in your role and help you achieve your career objectives. Opportunities for career advancement, as we continue to grow and expand our operations, with a focus on promoting from within and developing our employees' careers. A culture of continuous learning, with a focus on innovation, creativity, and experimentation, and a willingness to try new approaches and technologies. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, which is built on a foundation of respect, trust, and open communication. Our company culture is characterized by: A collaborative and supportive team environment, where employees are encouraged to share ideas, ask questions, and learn from each other. A focus on employee well-being, with a range of initiatives and benefits designed to support physical and mental health, including access to fitness classes, mental health resources, and employee assistance programs. A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees, regardless of their background, culture, or identity. A culture of recognition and reward, where employees are acknowledged and rewarded for their contributions and achievements, through programs such as employee recognition awards, bonuses, and promotions. Compensation, Perks, and Benefits In addition to a competitive salary, we offer a range of benefits and perks, including: A company car, to support your travel requirements and provide a convenient and comfortable way to visit customers and attend meetings. Up to 10% annual bonus, based on individual and company performance, to recognize and reward your contributions and achievements. A 4 x Life Assurance policy, to provide peace of mind and financial security for you and your loved ones. Private Medical Insurance, to support your physical and mental health, and provide access to high-quality medical care when you need it. 25 days holiday plus bank holidays (rising with service), to provide a good work-life balance and allow you to rest and recharge. Enhanced Maternity & Paternity Family Leave, to support you and your family during significant life events, and provide a positive and supportive work environment. Enhanced Bereavement Leave, to provide a supportive and compassionate response to bereavement, and allow you to take the time you need to grieve and recover. A Pension Employer Contribution Scheme (matched up to 8%), to support your long-term financial security and provide a comfortable retirement. Exclusive access to blithequark Rewards, offering a variety of online and in-store discounts, to provide a range of benefits and perks that can enhance your lifestyle and support your well-being. Conclusion If you are a motivated and experienced supply chain professional, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Supply Chain Partner. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique chance to take your career to the next level and make a meaningful contribution to our business. Don't miss out on this opportunity to join a dynamic and innovative company, with a commitment to excellence and a focus on delivering exceptional customer experiences. Apply now to become a part of our team and help us shape the future of supply chain management.