Experienced Customer Success Manager for Enterprise Clients – Driving Growth and Satisfaction through Strategic Relationship Building and Technical Expertise at blithequark

Introduction to blithequark blithequark is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. With a strong foundation in innovation and a commitment to culture, we have established ourselves as a leader in the testing space, recently being awarded our 5th AI Breakthrough Award, cementing our position as the #1 AI-powered testing platform in the world. Our Culture and Values At blithequark, we believe strongly in the value of culture, with our most recent internal survey showing that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing. Our core values are drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a part of the blithequark team. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. Why We Need You blithequark is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience as an Account Manager working with large clients and a passion for building relationships that make customers your biggest promoters. As a Customer Success Manager at blithequark, you will play a critical role in driving growth and satisfaction among our enterprise clients, leveraging your technical expertise and strategic relationship-building skills to ensure our customers achieve their goals and become long-term partners. Key Responsibilities As a Customer Success Manager at blithequark, your key responsibilities will include: Supporting customers throughout their journey with blithequark to ensure they achieve their goals, providing hands-on training and guidance with best practices, and facilitating customer retention and the execution of renewals. Onboarding new customers to the blithequark platform, including hands-on training and guidance with best practices, and engaging with customer executives and key stakeholders to identify, track, and measure blithequark’s impact. Leading Quarterly Business Reviews with commercial clients, identifying expansion opportunities, and partnering closely with the sales team to execute. Collaborating with the product team, conducting ongoing product feedback sessions, and partnering to translate customer suggestions into product requirements. Monitoring customer health, including metrics and usage trends, to proactively engage with customers and address any issues or concerns. About You To be successful as a Customer Success Manager at blithequark, you will need: 2-3 years of experience as an Account Manager at a B2B SaaS company, with a proven track record of building strong relationships with large clients and driving growth and satisfaction. Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical stakeholders. Comfort with technology, including experience with CSS, HTML, and other programming languages (bonus if you have experience with AI-powered testing platforms). Motivation and strategic thinking, with a bias for using data to identify trends and opportunities, and a passion for working at a growing startup and learning new technologies. Strong analytical skills, with the ability to analyze complex data sets and identify insights and opportunities for growth. Skills and Competencies In addition to the above requirements, the following skills and competencies are highly desirable: Experience with customer success platforms and tools, including CRM systems and customer health metrics. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Excellent problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues. A strong understanding of the software development lifecycle, including testing and quality assurance. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills and expertise in customer success, account management, and technical sales. Work Environment and Company Culture blithequark offers a dynamic and supportive work environment, with a strong focus on culture, diversity, equity, and inclusion. We have a global team of 80+ employees, with offices in Boston and remote workers around the world. We encourage collaboration, transparency, and open communication, and we prioritize employee wellbeing and satisfaction. Our benefits and perks include generous parental leave, rich health benefits, and employee wellness and collaboration perks. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary, bonus, and equity, as well as a range of benefits and perks, including: Generous parental leave and family benefits. Rich health benefits, including medical, dental, and vision insurance. Employee wellness and collaboration perks, including fitness classes, team outings, and social events. Professional development opportunities, including training, mentorship, and education assistance. Recognition and rewards programs, including our blithequark Kudos program and annual Founders Award. Conclusion If you are a motivated and strategic customer success professional, with a passion for building relationships and driving growth, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Success Manager at blithequark, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our enterprise clients. Don’t miss out on this chance to join a dynamic and supportive team, and to be a part of a company that is shaping the future of software testing and quality assurance.