Experienced Customer Success Business Partner – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Technical Expertise at blithequark

Welcome to blithequark At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, empowering our customers to outpace their competition and the market. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of innovation and excellence. We believe that our customers' success is the key to our own success, and we are committed to helping them achieve their goals through our best-in-class platform and exceptional customer service. About Our Winning Culture Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, behave like leaders regardless of title, and are committed to achieving ambitious goals. We love celebrating our wins – big and small – and believe that everyone deserves to be recognized and rewarded for their contributions. Our culture is built on a foundation of trust, respect, and open communication, and we strive to create an environment where everyone feels valued, supported, and empowered to succeed. Our Customers Our customers rank among the who's who in the Fortune 50, including renowned companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. We are proud to work with over 2,400 global companies who rely on our platform to drive their business forward. Our customers are at the heart of everything we do, and we are committed to delivering exceptional service, support, and value to help them achieve their goals. Job Overview As a Customer Success Business Partner at blithequark, you will play a critical role in driving the successful deployment, user adoption, and ongoing health of our customers and their blithequark solutions. You will serve as the primary contact for our customers, collaborating with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. Your expertise will be essential in providing technical support, delivering training, managing implementation services, and handling or escalating issues to ensure strong customer satisfaction and solution adoption. Key Responsibilities Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using blithequark Identify customer pain points and guide them on how blithequark can address their specific needs Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders Expand blithequark usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency Contribute to customer success assets and playbooks, and support reference and case study development Essential Qualifications 3+ years of experience in customer success, presales, or management consulting German language required for this role (both spoken and written) Role will focus primarily on working with German customers Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles Ability to translate technical concepts into business value in a customer-friendly manner Familiarity with software development processes and design methodologies Strong problem-solving skills with a customer-first mindset Ability to manage multiple priorities and remain calm under pressure Experience leading cross-functional teams to address customer needs or deliver key projects Preferred Qualifications Experience with advising on or setting up a Center of Excellence or similar governance structure Familiarity with blithequark or comparable enterprise planning platforms Background in change management and business transformation initiatives Ability to create customer-facing collateral such as success playbooks or templates Exposure to renewal strategy and customer expansion practices (upsell/cross-sell) Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship, coaching, and formal training courses. Our goal is to help you build the skills and expertise you need to succeed in your role and advance in your career. We believe in promoting from within and offer opportunities for career advancement and professional growth. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering a culture of innovation, creativity, and excellence, and we strive to create an environment where everyone feels valued, supported, and empowered to succeed. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our goal is to create a work environment that is engaging, motivating, and rewarding, and that allows our employees to thrive and reach their full potential. Compensation and Benefits We offer a competitive compensation and benefits package, including a salary, bonus, and comprehensive benefits. Our goal is to provide a total rewards package that is fair, equitable, and reflective of your value to the company. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Business Partner at blithequark, you will play a critical role in driving the success of our customers and helping them achieve their goals. You will be part of a dynamic and fast-paced team, and you will have the opportunity to work with a range of exciting technologies and innovative solutions. Don't miss out on this opportunity to join a leading company and advance your career. Apply now to become a part of our team and help us drive business growth and customer satisfaction through strategic partnerships and technical expertise. Our Commitment to Diversity, Equity, Inclusion, and Belonging We believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business. Diversity, Equity, Inclusion, and Belonging (DEIB) improve our workforce, enhance trust with our partners and customers, and drive business success. We hire you for who you are, and we want you to bring your authentic self to work every day. We are committed to creating a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails, and correspondence, claiming they are representatives of blithequark. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. blithequark does not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. All emails from blithequark would come from an @blithequark.com email address. Should you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from, for, or on behalf of blithequark, please send an email to [email protected] before taking any further action in relation to the correspondence.