Experienced Customer Success Manager – Fintech and Payments Industry Expertise for Strategic Account Management and Growth

Welcome to blithequark At blithequark, we are revolutionizing the way businesses manage their accounts receivable, turning it into a competitive advantage. Inefficient AR processes can slow down cash flow and stall growth, but our innovative solutions remove friction, unlock working capital, and accelerate momentum. By automating accounts receivable and connecting finance teams, customers, and business systems in one ecosystem, we provide finance leaders with the clarity and control they need to drive their businesses forward. With over 10,000 customers and 5M+ companies transacting on our platform, blithequark processes over 110M transactions and $257B annually. We are now seeking an experienced Customer Success Manager to join our team and play a key role in delivering a world-class experience to our customers. About the Role We are looking for a seasoned professional with a strong background in managing strategic portfolios of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking to build and scale with our team. Reporting to the Director of Customer Success, you will be responsible for managing long-term relationships, developing a deep understanding of our customers' businesses, and exploring innovative ways that blithequark products can support their objectives. Your mission will be to deliver a world-class experience that our customers have come to expect from us. Key Responsibilities Customer Lifecycle Management: Seamlessly transition customers from onboarding to long-term adoption, focus on growing installed base revenue, conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs) Growth and Retention: Develop and maintain Success Plans in collaboration with customers, create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation Customer Advocacy: Collaborate with sales, professional services, support, underwriting, marketing, and product teams, represent customer needs in product development initiatives Problem Resolution: Partner with Customer Care to maintain visibility into customer issues, act as an advocate for high-severity requests, drive cross-functional resolution efforts Process Improvement: Propose scalable enhancements to our customer journey, identify and analyze multi-client issues to forecast potential churn risks Qualifications 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies Proven track record managing high ARR customers in the Fintech industry Demonstrated experience managing strategic accounts and engaging with C-level executives Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership Bachelor's Degree in Business, Marketing, Communications, Economics, or related field Knowledge of strategic account management methodologies and best practices Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers What You'll Bring to the Team Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact Strategic Thinking: Capacity to understand complex business scenarios and align blithequark solutions with customer objectives Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers. You will also have access to training and development programs, mentorship, and career advancement opportunities. Work Environment and Company Culture Our company culture is built on a foundation of innovation, collaboration, and customer obsession. We believe in creating a work environment that is dynamic, supportive, and inclusive, where employees can thrive and grow. We offer a remote work option, flexible working hours, and a comprehensive benefits package to support the well-being and success of our employees. Compensation, Perks, and Benefits We offer a competitive salary range, with a total OTE ranging from $100,000-$118,000 USD. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. We also offer opportunities for professional development, networking, and social events to support your career growth and well-being. Conclusion If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our innovative solutions, talented team, and commitment to customer success, we are confident that you will find a rewarding and fulfilling career with us. Apply now to join our team and contribute to the success of our customers and our company.