**Experienced Bilingual Benefits Customer Service Representative – Seasonal Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences in a bilingual setting? Do you have a knack for building rapport with clients and translating complex information into simple, actionable insights? If so, we invite you to join blithequark as a Seasonal Bilingual Benefits Customer Service Representative. This is a unique opportunity to work with a leading global advisory, broking, and solutions company, providing benefits administration and outsourcing solutions to some of the world's leading organizations. **About blithequark** blithequark is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, blithequark has 40,000 employees serving more than 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. **The Role** As a Seasonal Bilingual Benefits Customer Service Representative, you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. **Key Responsibilities** • Quickly build rapport and respond to Spanish-speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. • Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member. • Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information. • Maintain and document complete and accurate call and case notes in English in a professional manner. • Regularly participate in team meetings and training. • Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner. • You will spend the majority of your time assisting customers. • Perform other duties as assigned. **Qualifications** **Required** • Excellent Spanish language skills. • Move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes. • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills. • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence. • High-level attention to detail, multi-tasking, and ability to organize work. • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging. • Ability to work autonomously in a self-paced, self-motivated team environment. • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat. • Ability to understand and follow oral and written instructions. • Ability to type 30 words a minute. • Experience working in a customer service environment. • High School degree required. **The following are a plus** • Associate or Bachelor's degree nice to have. • Working knowledge of health and welfare and/or defined benefit pension plans. • Experience working in a call center environment. **Additional Information** **The Company Culture** At blithequark, we value our employees and strive to create a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our employees are our greatest asset, and we invest in their growth and development to ensure they have the skills and knowledge needed to succeed in their roles. **Career Growth Opportunities** We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our employees have the opportunity to work on high-profile projects, collaborate with cross-functional teams, and develop skills in areas such as leadership, communication, and problem-solving. **Work Environment** As a Seasonal Bilingual Benefits Customer Service Representative, you will work in a remote work environment, with opportunities to work from home. You will have access to state-of-the-art technology, including computer systems, software, and communication tools. You will also have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service. **Compensation and Benefits** We offer a competitive compensation package, including a starting rate of $18.75/hour during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $19.50/hour. We also offer a range of benefits, including the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. **EOE, including disability/vets** We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service in a bilingual setting, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!