Experienced Customer Success Manager – Commercial, Driving Business Growth and Customer Satisfaction through Strategic Relationship Building and Technical Expertise

Introduction to blithequark At blithequark, we are revolutionizing the way enterprises approach infrastructure, making it boundaryless from data center to edge and every platform in between. Our innovative solutions empower businesses to run applications on Kubernetes, their way, anywhere. As a pioneer in multi-cloud management, we are committed to delivering unmatched value to our customers, driven by our team's passion and strong backing from industry-leading investors. Our mission is to make a meaningful impact by helping our customers succeed and achieve their business objectives. About the Customer Success Team As a Customer Success Manager (CSM) at blithequark, you will play a vital role in driving customer satisfaction, retention, and growth. You will be the trusted advisor to our clients, guiding them through their journey with blithequark and ensuring they maximize the value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption through to renewal. You will be the voice of the customer within blithequark, providing feedback to product and engineering teams to drive continuous improvement. Job Responsibilities As a Customer Success Manager at blithequark, your key responsibilities will include: Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and successful transition to blithequark solutions. Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Customer Advocacy: Act as the voice of the customer within blithequark, providing feedback to product and engineering teams to drive continuous improvement. Proactive Engagement: Regularly check in with customers via QBRs and Roadmap sessions to ensure they are meeting their goals, addressing any concerns, and identifying opportunities for upsell or cross-sell. Renewal Management: Partner with Account Executives to drive all aspects of the renewals sales process, including negotiating renewal contracts, serving as an expert in license models, defining deep customer health metrics, and driving towards on-time closure. Training and Enablement: Provide training and resources to customers to help them fully understand and utilize blithequark's features and capabilities. Health Monitoring: Monitor customer health metrics and usage data to identify at-risk accounts and proactively address potential challenges. Account Management: Provide regular status reports on engagement, health, and potential risk to our internal stakeholders using the CS Platform. Strategic Planning: Collaborate with customers to develop long-term success plans, aligning our solutions with their business objectives and growth strategies. Value Demonstration: Consistently demonstrate the value of our solutions through regular business reviews, performance metrics, and ROI analysis. Product Expertise: Develop a deep understanding of our SaaS Kubernetes platform and its applications, staying current with the latest features and industry trends. Support Coordination: Collaborate with the support team to ensure customer issues are resolved quickly and effectively. Minimum Requirements We don't expect the ideal candidate to check every box, but the items below are things we look for when reviewing candidates. Do not let this discourage you from applying. 5+ years of experience in customer success, renewal management, account management, or a related role in the SaaS or technology industry. Strong understanding of cloud computing, containerization, Kubernetes, and related technologies. Advanced understanding of the contract renewal process. Proactive mindset with strong attention to detail, time management, and organizational skills. Excellent verbal and written communication skills with the ability to explain complex technical concepts to a non-technical audience. Passionate about helping customers succeed and delivering exceptional customer experiences. Strong analytical and problem-solving skills, with the ability to think strategically and creatively to address customer challenges. Ability to work effectively as a team player in a cross-functional team environment. Strong organizational skills with the ability to manage multiple projects and priorities simultaneously. Proven track record of managing and growing customer relationships, with a strong focus on customer satisfaction and success. Comfortable in a fast-paced, dynamic environment and able to manage multiple priorities. Preferred Qualifications The following qualifications are highly desirable but not required: Experience in the Kubernetes or cloud-native ecosystem. Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses. Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. A capability to work well with a wide range of people, both internally and externally. The motivation and flexibility to work well in a high-growth environment where things change quickly. Kubernetes certification (CKA, CKAD, or CKS) or equivalent experience. Why blithequark? At blithequark, you will have the opportunity to work with cutting-edge technology in the rapidly evolving Kubernetes ecosystem. You will be part of a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals. We offer numerous opportunities for professional development and career advancement, as well as a dynamic and supportive work environment. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive company culture. We believe in empowering our employees to take ownership of their work and providing them with the resources and support they need to succeed. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We offer a flexible and remote work environment, allowing you to work from anywhere and maintain a healthy work-life balance. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and career advancement, as well as a dynamic and supportive work environment. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth, and will have the opportunity to work with cutting-edge technology in the rapidly evolving Kubernetes ecosystem. Don't miss out on this chance to join a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals. Apply now and take the first step towards an exciting and rewarding career at blithequark.