Experienced Online Customer Service Representative – Delivering Exceptional Support and Driving Business Growth in a Dynamic Insurance Environment at blithequark

Introduction to blithequark At blithequark, we are a pioneering Managing General Agent (MGA) that sells policies directly to consumers, committed to delivering a world-class customer experience while fostering a strong work-life balance. Our company culture is built on the principles of hard work, play, and personal growth, ensuring that each team member feels supported and empowered to thrive. As we continue to grow and expand our operations, we are seeking a highly motivated and flexible individual to join our team as an Online Customer Service Representative. About the Role Key Responsibilities Provide exceptional customer service to our clients through inbound phone calls, responding to their inquiries and resolving issues in a timely and professional manner. Obtain and maintain your Property and Casualty License, with blithequark covering the costs of your time and materials. Work independently with minimal supervision, taking initiative and managing your time effectively to meet performance targets and deliver results. Maintain regular and timely attendance, ensuring that our customers receive uninterrupted support and service. Demonstrate strong decision-making and problem-solving skills, adhering to ethical standards and making sound judgments in the best interests of our customers and the company. Manage individual stress and composure, maintaining a positive and professional demeanor in high-pressure situations. Perform other duties as assigned, contributing to the overall success and growth of the team. Essential Qualifications To be considered for this exciting opportunity, you will need to possess the following essential qualifications: High School Diploma or equivalent. A designated space and reliable internet capability to work from home, ensuring that you can maintain productivity and responsiveness in a remote work environment. Able to pass a background check, demonstrating your integrity and trustworthiness. Extensive experience with Microsoft Office or G-Suite, leveraging technology to streamline processes and enhance customer interactions. At least 2 years of customer service experience, preferably in an insurance or related industry, with a proven track record of delivering exceptional support and resolving complex issues. Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Previous experience in the insurance industry, with a strong understanding of policies, products, and regulatory requirements. Property and Casualty License, or willingness to obtain and maintain licensure. Advanced skills in customer relationship management (CRM) software, contact center technology, or other relevant tools and systems. Bi-lingual or multi-lingual skills, enabling you to communicate effectively with diverse customer groups. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders. Strong problem-solving and analytical skills, with the capacity to resolve complex issues and make sound decisions. Ability to work independently and as part of a team, demonstrating flexibility, adaptability, and a willingness to collaborate. Strong time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Proficiency in Microsoft Office, G-Suite, or other relevant software applications, with the ability to learn new systems and technologies. Career Growth and Development At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional advancement, skills development, and personal growth. As an Online Customer Service Representative, you will have access to: Comprehensive training and onboarding programs, ensuring that you have the knowledge and skills to succeed in your role. Ongoing coaching, mentoring, and performance feedback, helping you to refine your skills and address areas for improvement. Opportunities for career advancement, with potential pathways into leadership, specialist, or other roles within the company. Professional development programs, including workshops, webinars, and conferences, to enhance your skills and knowledge. Work Environment and Company Culture At blithequark, we pride ourselves on our vibrant and inclusive workplace culture, where diversity, equity, and inclusion are valued and respected. As an Online Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on the following core values: Customer-centricity, with a focus on delivering world-class support and service. Integrity, transparency, and accountability, with a commitment to ethical business practices. Collaboration, teamwork, and mutual respect, with a focus on building strong relationships and achieving common goals. Innovation, creativity, and continuous improvement, with a willingness to embrace new ideas and technologies. Compensation, Perks, and Benefits As an Online Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including: A hourly rate of $18.00 - $20.00 per hour, depending on experience and performance. Paid holidays, with 9 paid company holidays and 2 floating holidays per year. 160 hours of paid time off (PTO) per year, with the ability to accrue and carry over unused leave. 401(k) plan with employer match, helping you to save for your future and achieve your retirement goals. Comprehensive health, dental, and vision plans, with access to mental health resources and employee assistance programs. Opportunities for professional development, skills training, and career advancement, with a focus on continuous learning and growth. Conclusion If you are a motivated, customer-focused, and results-driven individual who is passionate about delivering exceptional support and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. As an Online Customer Service Representative, you will be part of a dynamic team that is shaping the future of the insurance industry, with a focus on innovation, customer-centricity, and continuous improvement. Join our team today and discover a workplace culture that is vibrant, inclusive, and committed to your success.