Experienced Drug Testing Customer Service Representative – Delivering Exceptional Support and Solutions in a Dynamic and Fully Remote Environment at blithequark

Introduction to blithequark Imagine being part of a pioneering force in the human capital management (HCM) landscape, where innovation meets exceptional customer experience. At blithequark, we're not just a company – we're a driving force in hiring innovation, dedicated to transforming the future of hiring. As a trusted leader in HCM, we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. Our mission is built on a people-first approach, where our "Win As One" motto isn't just a saying, but how we operate, fostering a culture rooted in performance, teamwork, integrity, and an experience-centric focus. About the Role We're on the hunt for a highly skilled and customer-focused Drug Testing Customer Service Representative to join our dynamic team. As a Drug Testing Customer Service Representative at blithequark, you will play a vital role in delivering exceptional support and solutions to our clients, helping them navigate the complexities of drug testing. This is a unique opportunity to expand your skillset, build a career, and enjoy the freedom of a fully remote position, all while being part of a company that invests in your growth and champions your success. A Day in the Life As a Drug Testing Customer Service Representative, your day will be filled with variety and challenge. You will be the go-to expert for our clients, providing meaningful and accurate support around our drug screening products. When clients reach out over the phone or online, you will be happy to help, asking a series of questions to determine exactly what they are looking for, and then finding creative solutions to solve these issues. You will be part of a collaborative team environment, where you can always turn to your team to solve complex problems. Your responsibilities will include: Providing exceptional customer service to clients via phone and online channels Asking questions to understand client needs and finding creative solutions to solve issues Training and teaching clients to further their experience and knowledge Updating client accounts in our system, reporting on department health and metrics, refining our processes, and growing our drug screening product offering Scheduling drug testing events for applicants, matching results when they come back from the laboratory, and relocating events to different areas based on client and applicant needs Qualifications To be successful in this role, you will need: Customer service experience or experience in a related field Phone skills and above-average computer skills Excellent communication skills, with the ability to talk on the phone and understand good phone etiquette Creative problem-solving skills, with the ability to think outside the box Organizational and attention-to-detail skills, with the ability to manage repetitive tasks Time management skills, with the ability to prioritize tasks and manage your time effectively We will train the right person on the technical aspects of our software and best practices, so if you're a customer service rockstar with a passion for learning and growth, we want to hear from you! What We Offer At blithequark, we offer a competitive wage of $16/hour and a typical part-time schedule of 27.5 hours/week (12-5 pm MST). We also offer great benefits and perks, including: 401(k) Competitive salary Flexible time off A down-to-earth, casual environment A positive, team-oriented culture We're committed to fostering a fair, impartial, and transparent compensation framework throughout our workforce. Our comprehensive compensation package includes diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Career Growth and Learning Benefits At blithequark, we're dedicated to helping our employees grow and develop in their careers. As a Drug Testing Customer Service Representative, you will have the opportunity to: Expand your skillset and build a career in customer service and drug testing Develop your problem-solving and critical thinking skills Work with a collaborative and supportive team Enjoy the freedom and flexibility of a fully remote position Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on a people-first approach. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, and we're committed to fostering a culture that is: Rooted in performance, teamwork, integrity, and an experience-centric focus Collaborative and supportive, with a focus on teamwork and mutual respect Dynamic and innovative, with a focus on continuous learning and growth How to Apply If you're a customer service rockstar with a passion for learning and growth, we want to hear from you! Applying for this position is easy – simply click the apply link to submit your application. We can't wait to hear from you and explore how you can join our team at blithequark. Conclusion At blithequark, we're committed to transforming the future of hiring and delivering exceptional customer experiences. As a Drug Testing Customer Service Representative, you will play a vital role in helping us achieve our mission. If you're looking for a challenging and rewarding role with a company that invests in your growth and champions your success, we encourage you to apply. Join us at blithequark and become part of a team that is dedicated to making a difference in the lives of our clients and employees.