**Experienced Full Stack Customer Retention Director – Strategic Leadership for Enterprise-Wide Loyalty Initiatives**

At blithequark, we're on a mission to revolutionize the way we engage with our customers, and we're looking for a visionary leader to help us achieve this goal. As our Director of Customer Retention, you'll be responsible for shaping the vision and execution of enterprise-wide retention initiatives, driving innovation and transformation in how we retain and engage our customers. If you're a strategic thinker with a passion for customer experience, we want to hear from you. **About blithequark** blithequark is a global leader in the industry, known for our commitment to innovation, customer satisfaction, and employee development. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **Key Responsibilities** As our Director of Customer Retention, you'll be responsible for: * Setting the strategic direction for customer retention across the enterprise, aligning with business growth and customer experience goals. * Leading a multi-layered organization, including Directors, Managers, and frontline teams, to execute retention strategies at scale. * Driving cross-functional collaboration to integrate retention into product design, service delivery, and digital experiences. * Overseeing the development and deployment of tools, analytics, and technologies that enable proactive and personalized retention efforts. * Serving as a key voice in executive forums, providing insights and recommendations based on customer data and market trends. * Leading change management efforts to embed a retention-first mindset across the organization. * Managing large-scale budgets and resource planning to support strategic initiatives. * Championing diversity, equity, and inclusion within the retention organization. **Requirements** To be successful in this role, you'll need: * A Bachelor's degree required; MBA or advanced degree strongly preferred. * 10+ years of experience in Customer Retention, Service Operations, or Customer Experience, with at least 5 years in senior leadership. * Demonstrated success in leading large teams and driving enterprise-level transformation. * Deep understanding of customer behavior, analytics, and digital engagement strategies. * Exceptional leadership, communication, and strategic thinking skills. **Skills and Competencies** To excel in this role, you'll need to possess: * Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights. * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. * Proven ability to lead cross-functional teams and drive collaboration across the organization. * Strong strategic thinking skills, with the ability to develop and execute comprehensive retention strategies. * Experience with customer relationship management (CRM) systems and data analytics tools. * Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As our Director of Customer Retention, you'll have access to: * Comprehensive training and development programs, including leadership development, customer experience, and analytics training. * Opportunities for career advancement, with a clear path for professional growth and development. * Collaborative and supportive work environment, with a focus on employee well-being and satisfaction. * Flexible work arrangements, including remote and/or office-based work options. * Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion. **Work Environment and Company Culture** At blithequark, we're proud of our company culture, which is built on the following values: * **Innovation**: We're committed to innovation and continuous improvement, with a focus on staying ahead of the curve in our industry. * **Customer Experience**: We're passionate about delivering exceptional customer experiences, with a focus on understanding and meeting the needs of our customers. * **Diversity, Equity, and Inclusion**: We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on diversity, equity, and inclusion. * **Employee Development**: We're dedicated to helping our employees grow and develop their careers, with a focus on training, development, and career advancement. **Compensation, Perks, and Benefits** As our Director of Customer Retention, you'll receive: * Competitive salary and performance-based bonuses. * Comprehensive benefits package, including private health insurance, pension plan, paid time off, and training & development opportunities. * Flexible work arrangements, including remote and/or office-based work options. * Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion. * Opportunities for career advancement, with a clear path for professional growth and development. **How to Apply** If you're a strategic leader with a passion for customer experience, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!