**Experienced Customer Support Engineer – Molecular Spectroscopy and Lab Informatics at blithequark**

Are you passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technologies? Do you have a knack for problem-solving and a drive to continuously learn and grow? If so, we invite you to join blithequark as an Experienced Customer Support Engineer – Molecular Spectroscopy and Lab Informatics. In this exciting role, you will play a vital part in helping our customers in Switzerland overcome technical challenges and achieve their scientific goals. **About blithequark** blithequark is a global leader in the analytical laboratory workflow, providing instruments, software, services, and consumables to customers worldwide. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the scientific community. With a strong presence in Silicon Valley, we are at the heart of the technological revolution, driving discoveries that improve the quality of life. **Job Overview** As an Experienced Customer Support Engineer – Molecular Spectroscopy and Lab Informatics, you will be responsible for providing hands-on technical support to our customers and colleagues across various industries, including pharmaceutical, energy, research and development, environmental, and biomedical. You will work on-site at various labs in Switzerland, supporting customers with various analytical techniques and solutions, including molecular spectroscopy and Lab Informatics. **Key Responsibilities** - Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end-to-end solution. - Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to optimally use high-end features of blithequark's systems and software to their advantage. - Work with the sales team to deliver tailored one-to-one consulting related to the customer's specific needs. - Regular participation in high-quality training courses and remain on the latest technical level of our hardware and software products. **Qualifications** - An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar. - Good knowledge/experience in analytical techniques and method development (Chromatography and Molecular Spectroscopy) in a similar position or as an End-user. - Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance. - A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site. - Excellent written and verbal communication skills in German and English, French is a plus, and the ability to coordinate and prioritize efficiently. - Founded knowledge related to network and database infrastructure. - Strong attention to detail and processes, ensuring compliance with blithequark's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs. **What We Offer** - A home-based position where 50% travel equals an average of 1-2 days away from home per week. - We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in blithequark's innovative demo facility. - blithequark offers core global benefits to all staff – but in addition to these, the business offers blithequark Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities. **Work Environment and Culture** At blithequark, we are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind. We are committed to making blithequark the best place to work for everyone by providing a truly inclusive work experience. **Career Growth Opportunities and Learning Benefits** We believe in investing in our employees' growth and development. As a Customer Support Engineer – Molecular Spectroscopy and Lab Informatics, you will have access to: - Regular training and development opportunities to stay up-to-date with the latest technologies and techniques. - Mentorship and coaching from experienced colleagues to help you achieve your career goals. - Opportunities to work on high-profile projects and collaborate with cross-functional teams. - A dynamic and supportive work environment that encourages innovation and creativity. **How to Apply** If you are a motivated and customer-focused individual with a passion for molecular spectroscopy and Lab Informatics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to blithequark's success. **Equal Opportunities Employer** blithequark is an equal opportunities employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.