Experienced Customer Service Representative – Remote Part-Time Opportunity to Make a Positive Impact on People's Lives

Introduction to blithequark At blithequark, we are passionate about making a difference in people's lives. We believe that everyone deserves to receive care and support from their loved ones in the comfort of their own home. As a leader in providing payroll services for self-directed Medicaid programs, we are committed to facilitating payments to caregivers, ensuring they receive the compensation they deserve for taking care of their loved ones. If you share our passion for helping others and are looking for a flexible and fulfilling work-from-home opportunity, we invite you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will be the first point of contact for patients and caregivers, providing them with compassionate and professional support. You will answer incoming calls, respond to their questions, and provide important information to help them navigate our programs. Your goal will be to deliver exceptional customer service, ensuring that our clients receive the support they need to thrive. This remote, part-time opportunity offers flexible scheduling, allowing you to choose when you work and when you don't, within our client's hours of operation. Key Responsibilities Answering incoming calls from patients and caregivers with empathy and professionalism, responding to their questions, and providing important information Actively assisting with enrollment, program applications, and setup in applicable systems Retrieving information to assist caregivers with payroll-related inquiries Utilizing de-escalation techniques to support upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve issues Documenting information and outcomes as necessary About You To succeed as a Customer Service Representative at blithequark, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. We are looking for individuals who possess: The ability to offer empathy, patience, and a friendly demeanor at all times The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Home Office Environment To be a successful Customer Service Representative at blithequark, you will need: A computer meeting the following criteria: Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) Memory: 8GB of RAM CPU: 6 cores Hard Drive: At least 500MB of free space Sound: sound card (standard on most computers) Up-to-date antivirus software Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) Dual monitors A USB noise-cancelling headset A webcam for certification and training purposes Contracting with blithequark blithequark contracts with independent contractors in 31 states. Please note that we do not currently contract with individuals in the following states: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We also do not contract with individuals outside of the United States. Flexible Hours of Operation As a Customer Service Representative at blithequark, you will enjoy flexible scheduling, using a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 8:00 PM ET. Please note that our client requires contractors to service at least 20 hours per week, with a preference for contractors who can work some hours on Mondays and Fridays. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our clients, you will need to successfully complete a certification class, which will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. While you will not be able to invoice for the $13 per hour during certification, you will receive $250 after you successfully complete certification and begin servicing. As an independent contractor at blithequark, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Additionally, you will receive: One-on-one mentorship Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within our client's hours of operation The chance to achieve better work-life balance NexRep Perks Program As an independent contractor at blithequark, you will also have the opportunity to participate in the NexRep Perks program, which recognizes the service provided by independent contractors to our clients and their customers. With the NexRep Perks program, you will have the opportunity to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses, such as health and dental coverages, banking services, legal and technical support, and more. Conclusion If you are passionate about helping others and are looking for a flexible and fulfilling work-from-home opportunity, we invite you to join our team at blithequark as a Customer Service Representative. With competitive pay, flexible scheduling, and opportunities for growth and development, this is an ideal opportunity for individuals who are committed to delivering exceptional customer service and making a positive impact on people's lives. Apply today to start your journey with blithequark and take the first step towards a rewarding and challenging career in customer service.