**Experienced Customer Service Representative – Remote Management Services**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading provider of innovative parking solutions, is seeking an experienced Customer Service Representative to join our remote management services team. **About blithequark** blithequark is revolutionizing the parking industry with our cutting-edge technology and commitment to customer satisfaction. Our team of experts is dedicated to providing seamless and hassle-free parking experiences for our customers. With over 23,000 employees powering mobility at over 4,000 locations across North America and Europe, we are the largest parking network in America. Our mission is to reinvent parking and make everyday experiences remarkable by giving people back their most valuable asset – time. **Responsibilities** As a Customer Service Representative, you will be the face of blithequark, providing exceptional service to our customers via phone, email, and web-based tools. Your primary responsibilities will include: * Handling high volumes of calls with the highest degree of courtesy and professionalism to resolve customer issues, including questions, complaints, and inquiries * Logging all calls in our call log database and reviewing call log activity on a daily basis * Offering alternative solutions to retain customer satisfaction * Handling business transactions in connection with activation of new customer accounts on a computer terminal * Communicating with customers using web-based tools and demonstrating proficiency in typing and grammar * Making financial decisions to protect/collect revenues and adjusting customer accounts * Managing multiple duties at a time * Delivering exceptional client service via telephone * Conducting detailed research and addressing customer inquiries * Providing quality service by comprehending procedures and continued product knowledge * Entering data and customer service work on a daily routine basis * Preparing activity reports to track performance across our customer base * Tracking issues and ensuring timely delivery of solutions from support teams * Completing other duties as assigned **Qualifications** To be successful in this role, you will need: * 1-2 years of experience in a call center, customer service, or accounting role with problem-solving and quick reaction skills to ensure client satisfaction * High School Diploma or Equivalency * Advanced multi-tasking, problem-solving, and organizational skills * Ability to work in a fast-paced environment * Positive attitude and productive, professional, and courteous manner * Superior telephone etiquette * Ability to accomplish tasks in the most timely and efficient manner * Strong written and verbal communication and interpersonal skills * Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers (e.g. Google Chrome, Internet Explorer) **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues and customers * Strong problem-solving and analytical skills * Ability to adapt to changing situations and priorities * Proficiency in Microsoft Office, including Word, Excel, and Outlook * Familiarity with CRM software and web-based tools * Strong typing skills (at least 40 wpm) **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, problem-solving, and communication * Participate in training programs and workshops to enhance your performance and productivity * Take on additional responsibilities and contribute to the growth and success of the team * Collaborate with colleagues and leaders to identify and implement process improvements * Pursue opportunities for advancement and career growth within the company **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our remote management services team is a collaborative and supportive environment where you will have the opportunity to work with a talented and dedicated team of professionals. We offer a flexible and remote work arrangement, allowing you to work from the comfort of your own home. **Compensation, Perks, and Benefits** As a Customer Service Representative, you will be eligible for: * Competitive hourly rate of $20.00 per hour * Comprehensive benefits package, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off * Opportunities for career growth and advancement * Flexible and remote work arrangement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions to the team **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to recruiting, hiring, training, and promoting employees without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. We do not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. **Right to Work Poster** blithequark, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!