**Experienced Customer Service Team Lead – Premium Apparel E-commerce**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy leading teams to achieve outstanding results? If so, we invite you to join blithequark, a dynamic and innovative e-commerce company revolutionizing the fashion retail industry. At blithequark, we're committed to providing an unparalleled customer experience, and we're seeking an experienced Customer Service Team Lead to join our team. As a key member of our customer service department, you'll be responsible for training and developing a team of customer service representatives, ensuring that our customers receive exceptional support and service. **About blithequark** blithequark is a next-generation fashion retailer that's redefining the e-commerce experience for Millennial and Generation Z consumers. With a vast and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we deliver an engaging customer experience that's unmatched in the industry. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we've built a powerful platform and brand that's connecting with the next generation of consumers and redefining fashion retail for the 21st century. For more information, please visit our website at [www.blithequark.com](http://www.blithequark.com). **Our Culture** At blithequark, we're a dynamic bunch that's motivated by getting the company to the next level. We're a team of high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. We promise to keep blithequark a company where inspired people will always thrive. **Job Summary** As a Customer Service Team Lead, you'll be responsible for: * Training and developing a team of customer service representatives * Reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld * Handling escalated customer calls, emails, and chats as needed * Responding to customer questions and comments via phone, email, and live chat with speed and professionalism * Answering inbound telephone calls and providing excellent customer support * Researching and resolving complaints to ensure customer retention and satisfaction * Following up on all written correspondence and escalating to customer service manager on duty as necessary * Coordinating and following up with other departments to ensure problem resolution * Promoting an environment of customer satisfaction among team members * Navigating proficiently through multiple systems * Keeping current and training customer service representatives with all new policy and procedures **Required Competencies** To perform the job successfully, an individual should demonstrate the following competencies: * Ability to work in a team environment * Ability to give and receive honest and direct feedback * Strong customer orientation with desire and willingness to help * Strong verbal and written communication skills * Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output * Knowledge of apparel construction and fabrication and various fashion categories * Ability to work required overtime when business needs warrant * Schedule flexibility as shifts can change based on needs of our customers * Ability to work autonomously in a virtual environment * Must be reachable and available by telephone, email, and instant message during work hours * Ability to meet set productivity standards on an ongoing basis * Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) * Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) * Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) **Minimum Qualifications** * High School Diploma * Type 50+ words per minute * Experience with Microsoft Word and Excel **Preferred Qualifications** * Some College * 2+ years in customer service, help desk, or call center experience in a retail environment * 1+ years team leadership experience * Type 60+ words per minute * Working knowledge of website navigation * Experience with Microsoft Word and Excel **What We Offer** As a Customer Service Team Lead at blithequark, you'll enjoy a competitive salary range of $26.00/hr to $28.00/hr, depending on your experience and qualifications. You'll also have access to a range of benefits, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional growth and development * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you! **Note** After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address. Originally posted on Himalayas.