**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team of customer service professionals as a Remote Call Center Customer Service Representative. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation. **Responsibilities:** As a Remote Call Center Customer Service Representative, your primary responsibilities will include: * Connecting with callers through an automated dialer, with the potential to speak to 40-50 callers per day, of which 1-5 may qualify for compensation * Multitasking while listening, answering questions, and viewing multiple windows to provide exceptional customer service * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues **Requirements:** To succeed in this role, you'll need to possess: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * A willingness to work 40+ hours per week * Residency in the State of Florida or New Jersey * A quiet, distraction-free workspace * A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable noise-cancellation headset that is wired via USB (average price is $20-$30) **Preferred Qualifications:** While not required, we prefer candidates with: * A strong background in call-center environments and sales-focused roles * 2+ years of phone sales/customer service experience **What We Offer:** As a valued member of our team, you'll enjoy: * A competitive total compensation package, including commissions and bonuses, with the potential to earn up to $33.00+/hour ($70,000+) * Health insurance, vision, and dental coverage * Paid holidays and paid time off (PTO) * Eligibility for overtime outside of the training period * A dynamic and supportive work environment with opportunities for growth and development **Work Environment and Culture:** At blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and employee satisfaction. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks. We believe in recognizing and rewarding our employees' hard work and dedication, and we're always looking for ways to improve our processes and procedures to better serve our customers. **Training and Development:** As a new hire, you'll participate in a comprehensive training program that will equip you with the skills and knowledge necessary to succeed in this role. Our training schedule will be Monday-Thursday, 9:00 AM - 5:00 PM Eastern, and Friday, 8:30 AM to 4:30 PM Eastern. You'll have the opportunity to learn from experienced trainers and colleagues, and you'll be supported throughout your onboarding process. **How to Apply:** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register your interest and submit your application. We look forward to hearing from you!