Experienced Customer Service and Hospitality Manager for Short-Term Rentals – Part-Time Opportunity with blithequark

Introduction to blithequark Imagine being part of a dynamic team that revolutionizes the way people experience short-term rentals. At blithequark, we are passionate about providing exceptional hospitality and customer service to our guests. As a leading provider of furnished housing, we rent fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. With a growing presence in major cities, we are seeking a highly motivated and experienced Customer Service and Hospitality Manager to join our team. About the Role We are looking for a part-time Customer Service and Hospitality Manager to join our Hospitality team at blithequark. This role requires approximately 20 hours per week, from 3 pm to 10 pm CST, Monday through Wednesday, with additional opportunities available as our company continues to grow. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and security, and managing all aspects of their reservations. Key Responsibilities Provide top-notch customer service to blithequark guests, responding to their inquiries, concerns, and complaints in a timely, friendly, and efficient manner Conduct thorough guest screening to ensure safety and security, complying with blithequark and property partner requirements Manage all guest reservations, including booking suggestions, alterations, and cancellations Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts Troubleshoot maintenance and technology issues, lockouts, and other guest issues, negotiating solutions for guest satisfaction Coordinate operational needs with blithequark staff, scheduling and monitoring repairs, maintenance, and turnovers Oversee various other tasks, including serving as a point of contact for property partner communications, managing listing marketing, and analyzing guest reviews to determine opportunities for improvement Requirements and Qualifications To be successful in this role, you should have: A college diploma or equivalent, with 2+ years of experience in customer service, hospitality, or a related field Excellent communication skills, both written and verbal, with a positive attitude and exceptional customer service presence Strong organizational and time-management skills, with the ability to work independently and as part of a team Strong multi-tasking skills, with proficiency in spreadsheets, word documents, and similar operational software Ability to work a flexible schedule, including weekends and holidays, with a reliable smartphone, computer, and high-speed WiFi connection at all times Ability to respond to messages in 5 minutes or less, with a strong attention to detail and conflict resolution skills Preferred Qualifications Experience working in the hospitality or short-term rental industry Proficiency in digital communication systems and property management software Knowledge of social media management and periodic public relations activities Ability to analyze data and provide insights to improve guest satisfaction and operational efficiency Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Customer Service and Hospitality Manager, you will have opportunities to: Develop your skills in customer service, hospitality, and conflict resolution Learn about the short-term rental industry and stay up-to-date with the latest trends and technologies Collaborate with our team to improve operational efficiency and guest satisfaction Take on additional responsibilities and contribute to the growth and success of blithequark Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team, we value flexibility, autonomy, and open communication. Our company culture is built on the principles of: Exceptional customer service and hospitality Collaboration and teamwork Continuous learning and growth Flexibility and adaptability Fun and camaraderie Compensation and Benefits We offer a competitive hourly rate of $20.00 per hour, with opportunities for growth and development. Our benefits include: Flexible schedule and remote work arrangement Opportunities for professional growth and development Collaborative and supportive work environment Access to the latest technologies and tools Recognition and rewards for outstanding performance Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service and Hospitality Manager, you will play a critical role in delivering exceptional guest experiences and contributing to the growth and success of our company. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of the blithequark family!