Experienced Plumbing Customer Service Representative and Dispatcher for Dynamic Team at blithequark

Introduction to blithequark and the Role At blithequark, we are committed to delivering exceptional plumbing services that exceed our customers' expectations. As a key player in the industry, we understand the importance of timely and efficient service delivery. Our team is dedicated to providing top-notch support to our customers, and we are now seeking an experienced Plumbing Customer Service Representative and Dispatcher to join our dynamic team in Nashville, TN. This full-time, on-site role offers a unique opportunity to work in a fast-paced environment, managing and coordinating the schedules of plumbing technicians, and ensuring seamless customer interactions. Key Responsibilities As a Plumbing Customer Service Representative and Dispatcher at blithequark, you will be responsible for a wide range of tasks that are crucial to our operations. Some of your key responsibilities will include: Managing and coordinating the schedules of plumbing technicians to ensure timely and efficient service delivery Handling customer inquiries, resolving issues, and providing exceptional customer service Dispatching technicians to job sites, ensuring that they have the necessary information and resources to complete their tasks effectively Maintaining accurate records, including customer information, job schedules, and technician assignments Assisting with parts and equipment inventory, ensuring that our technicians have the necessary tools and materials to complete their jobs Ensuring compliance with blithequark's policies and safety standards, maintaining a safe and healthy work environment Working closely with the service team to optimize operations, enhance customer satisfaction, and identify areas for improvement Essential Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with blithequark's values and mission. Some of the essential qualifications for this role include: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines Excellent communication and customer service skills, with a strong focus on providing exceptional support to our customers Ability to effectively manage multiple tasks and deadlines, working in a fast-paced environment with a high level of accuracy and attention to detail Proficiency in using dispatch and scheduling software, with knowledge of Service Titan or Field Edge being a plus Basic knowledge of plumbing services and terminology, with a willingness to learn and develop your skills and knowledge Problem-solving skills and attention to detail, with the ability to analyze issues and develop effective solutions Ability to work in a team environment, collaborating with colleagues to achieve common goals and objectives High school diploma or equivalent, with additional education or certification in a related field being a plus Preferred Qualifications While the essential qualifications provide a foundation for success in this role, we are also looking for candidates who possess some preferred qualifications, including: Previous experience in a customer-facing role, with a strong focus on providing exceptional customer service Experience in a dispatch or scheduling role, with knowledge of the plumbing industry being a plus Advanced knowledge of plumbing services and terminology, with a strong understanding of the technical aspects of the role Experience with inventory management, with the ability to maintain accurate records and ensure that our technicians have the necessary parts and equipment Certification in a related field, such as customer service or dispatching, with a willingness to pursue ongoing education and training Skill and Competencies To be successful in this role, you will need to possess a range of skills and competencies that enable you to provide exceptional customer service, manage multiple tasks and deadlines, and work effectively in a team environment. Some of the key skills and competencies required for this role include: Communication skills: The ability to communicate effectively with customers, technicians, and colleagues, providing clear and concise information and resolving issues in a professional and courteous manner Problem-solving skills: The ability to analyze issues, develop effective solutions, and implement changes to improve our operations and customer satisfaction Time management skills: The ability to prioritize tasks, manage multiple deadlines, and maintain a high level of accuracy and attention to detail in a fast-paced environment Teamwork and collaboration: The ability to work effectively in a team environment, collaborating with colleagues to achieve common goals and objectives Adaptability and flexibility: The ability to adapt to changing circumstances, priorities, and deadlines, maintaining a positive and professional attitude in a fast-paced environment Career Growth and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Plumbing Customer Service Representative and Dispatcher, you will have access to a range of training and development programs, including: Ongoing training and education in customer service, dispatching, and plumbing services Opportunities for career advancement, with a clear path for progression and development A supportive and collaborative work environment, with a focus on teamwork and mutual respect Regular feedback and coaching, with a focus on helping you achieve your goals and objectives Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, mutual respect, and open communication. Our company culture is built on a set of core values that include: Customer focus: A commitment to providing exceptional customer service, with a focus on meeting the needs and exceeding the expectations of our customers Integrity and trust: A commitment to acting with integrity and honesty, maintaining the trust and confidence of our customers, colleagues, and stakeholders Teamwork and collaboration: A commitment to working effectively in a team environment, collaborating with colleagues to achieve common goals and objectives Continuous improvement: A commitment to ongoing learning and development, with a focus on improving our operations, customer satisfaction, and overall performance Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits that include: A competitive salary, with opportunities for bonuses and incentives A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and other retirement savings options A supportive and collaborative work environment, with a focus on teamwork and mutual respect Opportunities for career growth and development, with a clear path for progression and advancement A range of perks and benefits, including paid time off, holidays, and other incentives Conclusion If you are a motivated and customer-focused individual, with a strong passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Plumbing Customer Service Representative and Dispatcher, you will play a critical role in our operations, working closely with our technicians and customers to deliver exceptional service and support. With a competitive compensation package, a supportive and collaborative work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today to join our dynamic team and take the first step towards a rewarding and challenging career at blithequark.