Experienced Technical Customer Success Associate/Manager – Healthcare IT and Medical AI Solutions Implementation

Introduction to blithequark blithequark, a pioneering medical AI startup, is revolutionizing the healthcare landscape by developing innovative products and services that enhance patient experience and institutional efficiency. Founded in October 2018, blithequark has rapidly established itself as a leader in the field of medical AI, with a strong focus on improving productivity in areas where clinical value is limited. With its headquarters in Seoul, Korea, blithequark has expanded its reach to the US market, offering cutting-edge solutions that are transforming the healthcare industry. About Our Technology blithequark's flagship technology, SwiftMR, is a groundbreaking standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality. This innovative solution has been successfully commercialized in Korea and the US market, demonstrating unparalleled deep learning technology in MR image reconstruction. blithequark's SwiftMR has consecutively won the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health, solidifying its position as a leader in the field of medical AI. Our Recent Acquisition and Future Plans With the recent acquisition of AI-robotics-based startup, Artiq, blithequark aims to further solidify its unique market position in diagnostic efficiency and reinforce its monopoly of top-notch talents in AI and robotics. Artiq brings to blithequark a new product, AIIV, a venipuncture automation robot, which is set to undergo clinical trials in summer 2024 in Korea, with a commercial launch targeted for the end of 2024. This will be the first commercialization of its kind in the world, marking a significant milestone in the development of medical AI solutions. Join Our Team blithequark has finalized a $20 million Series C fundraising stage, bringing the accumulated total of funds raised to date to approximately $45 million. As we continue to grow and expand our operations, we are seeking an experienced Technical Customer Success Associate/Manager to join our US team. In this vital role, you will play a critical part in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. Key Responsibilities As a Technical Customer Success Associate/Manager, you will be responsible for: Configuring and deploying SwiftMR on virtual machines (VMs) and/or gateway PCs Connecting SwiftMR to MRI systems and integrating it with PACS, managing network and DICOM configurations for smooth interoperability Utilizing your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity Managing SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities Acting as the primary technical resource for clients, providing application support and resolving technical issues Providing in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations Developing and maintaining documentation of implementation processes and troubleshooting guides to assist clients in self-support Conducting regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results Essential Qualifications To be successful in this role, you will need: 5+ years of experience in a technical or application support role within healthcare IT Proficiency with TCP/IP networking and DICOM networking Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users Preferred Experiences While not essential, the following experiences are highly desirable: 10+ years of experience in a technical or application support role within healthcare IT Proven competencies may lead to promotion to a Technical Customer Success Manager job title upon final offer Experience implementing radiology AI software in hospital settings Fluency in Korean Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Technical Customer Success Associate/Manager, you will have access to training and development programs, as well as the chance to work with cutting-edge technology and collaborate with a team of experts in the field of medical AI. Work Environment and Company Culture blithequark offers a dynamic and supportive work environment, with a strong focus on collaboration and teamwork. Our company culture values innovation, creativity, and customer satisfaction, and we are committed to providing our employees with a positive and rewarding work experience. As a full-time employee, you will enjoy a range of benefits, including: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work from home, with occasional business travel Collaboration with team members around the country and the world Compensation, Perks, and Benefits blithequark offers a competitive compensation package, as well as a range of perks and benefits designed to support your well-being and career growth. These include: A competitive salary and bonus structure A comprehensive benefits package, including health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and growth A dynamic and supportive work environment Conclusion If you are a motivated and experienced technical professional looking to join a dynamic and innovative company, we encourage you to apply for the Technical Customer Success Associate/Manager role at blithequark. With its cutting-edge technology, commitment to customer satisfaction, and supportive work environment, blithequark offers a unique and rewarding opportunity for career growth and development. Don't miss the chance to be part of a team that is revolutionizing the healthcare industry – apply now to join blithequark and take your career to the next level!