Experienced Customer Service Advisor for Remote Positions – Delivering Exceptional Client Experiences in a Dynamic Business Environment

Introduction to blithequark At blithequark, we pride ourselves on being a leading Business Process Management (BPM) company, dedicated to co-creating innovative, digital-led transformational solutions with our clients across various industries. Our expertise spans 10 industries, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. With a strong focus on operational excellence, we enable businesses to re-imagine their digital future and transform their outcomes. Our collaborative models are tailored to address the unique business challenges of each client, and we deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources. Job Overview We are seeking an experienced and skilled Customer Service Advisor to join our team at blithequark. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service to our clients, ensuring that all telephone calls are answered promptly and dealt with professionally. You will be responsible for handling inbound calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner. If you are passionate about delivering outstanding customer service and have a proactive approach to claims handling, we encourage you to apply for this exciting opportunity. Key Responsibilities Answering the telephone and signing off calls in accordance with blithequark's agreed procedures Handling inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner Capturing accurate and detailed information about the incident, vehicle, drivers, and third parties involved Maintaining compliance with industry regulations, internal policies, and data protection standards Assessing urgency and directing calls appropriately, including escalating complex or high-priority cases Ensuring correct prioritization of workload and time management schedules are adhered to Communicating clearly and professionally, explaining the next steps and managing customer expectations Balancing empathy and efficiency, supporting customers who may be distressed following an accident or incident Making all liability enquiries necessary to allow you to negotiate settlement of customer claims on the best possible terms Assessing circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures Handling complaints within agreed company procedures Keeping the policyholder informed both verbally and in writing of the status of the claim Carrying out administration on files, including general typing of emails and keeping a well-organized and up-to-date portfolio of claims, which you will manage proactively and efficiently Work Schedule and Flexibility We offer varied hours to accommodate your needs, including weekday evenings (17:30 – 22:30), weekday mornings (07:00 – 09:00), and weekends (Saturday and Sunday, 08:00 – 22:00). You will be required to commit to either a Saturday or Sunday, plus bank holidays. Our flexible scheduling allows you to balance your work and personal life, and we will discuss and arrange your schedule during the interview process. Please note that flexibility may be required to complete a training period for up to 35 hours per week. Qualifications and Skills To be successful in this role, you will need to have a high school diploma or equivalent. While prior experience in customer service or a related field is not necessary, it is highly desirable. You should possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills are also essential, as well as the ability to work independently and as part of a team. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advisor, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge in customer service, claims handling, and industry regulations. You will also have opportunities to progress your career within the company, with potential paths for advancement into senior roles or specialized areas such as team leadership, quality assurance, or training and development. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on values of excellence, integrity, and teamwork, and we strive to create an inclusive and diverse workplace where everyone can thrive. As a remote worker, you will be part of a virtual team, with regular communication and collaboration with your colleagues and managers. We offer a range of tools and resources to support your success, including ongoing training and development, performance feedback, and recognition and reward programs. Compensation and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits. We also offer a range of perks, such as flexible scheduling, remote work options, and professional development opportunities. As a blithequark employee, you will be part of a global community, with access to a range of resources and opportunities to support your career growth and development. Conclusion If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Advisor at blithequark, you will be part of a dynamic and supportive team, with opportunities for career growth and development. With our comprehensive training and development programs, you will have the skills and knowledge to succeed in this role and progress your career within the company. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service.