**Experienced Customer Operations Manager - eMobility at blithequark**

Join blithequark, a leading innovator in the eMobility space, as we revolutionize the way people experience transportation and financial inclusion. We are seeking an exceptional Customer Operations Manager to lead our eMobility operations, driving customer excellence and operational efficiency across our markets. **About blithequark** As a pioneer in the eMobility industry, blithequark has been recognized four times by the Financial Times as one of Africa's fastest-growing companies (2022, 2023, 2024, and 2025) and by TIME100 Most influential companies in the world 2023 and 2024. We have served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Our mission is to empower people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. **Job Summary** We are looking for a seasoned operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. As our Customer Operations Manager, you will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations. **Key Responsibilities** - Develop and maintain relevant products/programs with external partners, ensuring seamless integration with our eMobility operations. - Prioritize actions to achieve SLAs/KPIs, driving operational efficiency and customer satisfaction. - Supervise team members, fostering their growth and development, and ensuring they have the necessary tools and resources to excel in their roles. - Collaborate with cross-functional teams to identify and resolve complex customer issues, ensuring timely and effective resolution. - Analyze data and trends to inform product improvements, driving customer excellence and operational efficiency. - Develop and maintain relationships with external partners, ensuring effective communication and collaboration. - Stay up-to-date with industry trends, regulations, and best practices, applying this knowledge to drive innovation and improvement. **Essential Qualifications** - 3+ years of experience in asset finance, insurance, and transportation industries. - Bachelor's degree in Insurance, Business Administration, or Customer Service. - Proven experience in team management and process optimization. - Advanced Excel skills and familiarity with data visualization tools like Looker. - Strong analytical and problem-solving abilities, with a focus on identifying operational improvements and resolving complex customer issues. - Excellent verbal and written communication skills, with the ability to work effectively with diverse stakeholders. **Preferred Qualifications** - Familiarity with insurance regulations and logbook management. - Experience in claims processing and dispute resolution. - Previous experience in motorbike financing processes or certifications in insurance or customer service. - Strong understanding of the eMobility industry and its trends. **Skills and Competencies** - Strong leadership and management skills, with the ability to motivate and develop team members. - Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. - Strong analytical and problem-solving skills, with a focus on identifying operational improvements and resolving complex customer issues. - Ability to work in a fast-paced environment, prioritizing multiple initiatives and driving results. - Strong attention to detail, with a focus on ensuring accuracy and quality in all aspects of the role. **Career Growth Opportunities and Learning Benefits** At blithequark, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We offer a range of opportunities for growth and development, including: - On-the-job training and mentorship programs. - Coaching partnerships and leadership development programs. - Diverse development programs, including training and certification opportunities. - Opportunities for career advancement and professional growth. **Work Environment and Company Culture** We are a dynamic and innovative company, with a strong focus on customer excellence and operational efficiency. Our work environment is fast-paced and collaborative, with a strong emphasis on teamwork and communication. We offer a range of benefits and perks, including: - A competitive salary and benefits package. - A dynamic and supportive work environment. - Opportunities for career growth and professional development. - A range of employee benefits and perks, including flexible working arrangements and family-friendly policies. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: - A competitive salary. - A range of employee benefits, including health insurance, retirement plans, and paid time off. - Opportunities for career growth and professional development. - A dynamic and supportive work environment. **How to Apply** If you are a motivated and experienced operations professional, with a passion for customer excellence and operational efficiency, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Important Notice** blithequark is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. We explicitly prohibit the use of Forced or Child Labour and respect the rights of our employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. We do not collect/charge any money as a pre-employment or post-employment requirement.