Experienced Customer Onboarding and Implementation Specialist for Innovative 3D Health Technology Solutions at blithequark

Welcome to blithequark blithequark has pioneered the development of the first cloud-based solution for visualizing the human body in interactive 3D, akin to Google Earth for the human body. Our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. At blithequark, our team is driven by a mission to make health and the human body understandable to all. We are now seeking a talented Customer Onboarding & Implementation Specialist to join our team, providing exceptional service and driving successful adoption of our innovative software. About the Role As a Customer Onboarding & Implementation Specialist at blithequark, you will play a vital role in guiding customer adoption of our 3D software. In close collaboration with our Strategic Account Managers, you will deliver tailored training, technical support, and best practices to help customers integrate our 3D content into their learning materials and workflows. In addition to offering personalized, one-on-one support, you will help scale our customer success efforts to enhance the customer experience and streamline our team operations. Key Responsibilities Host tailored trainings, consultations, and workshops to help customers achieve their goals with blithequark’s web, mobile, and XR products, guiding them through best practices along the way to ensure long-term success. Partner with our Account Managers to align each customer’s onboarding plan with their target launch goals and deadlines, and remain on call to train and advise customers during later phases of the lifecycle to support retention and growth. Serve as a trusted technical advisor to your assigned customers during onboarding and other key points in the lifecycle to ensure their ongoing success with the platform. Coach customers through the technical integration of our 3D content into various digital platforms (e.g., LMSs, e-learning software, mobile apps, EHR systems). Advise on best practices and provide tailored recommendations based on each customer’s learning goals and desired end-user experience. Answer product questions and resolve any technical issues that arise. Collaborate with Product and Engineering to support the development and implementation of custom solutions as needed. Provide timely, high-quality technical support via Zendesk, email, and web conference, managing issues from initial report to resolution. Develop and update digital education materials for our help center and products, including how-to guides, video tutorials, release notes, and best practice documentation. Advocate for customer needs and drive continuous product improvements by proactively relaying feedback and feature requests to our Product and Content teams and providing input on features in development. Essential Qualifications 2+ years experience in customer onboarding, implementation, customer service/technical support, or customer education, preferably in B2B SaaS or health tech. Passion for helping customers succeed, with a consultative, curious, and empathetic approach to understanding and solving their challenges. Experience collaborating across departments to solve problems and deliver comprehensive solutions. Strong attention to detail and problem-solving skills. Exceptional written and verbal communication skills, and proven ability to deliver engaging presentations and write clear, effective customer-facing documentation. Ability to learn new technologies quickly and adapt to evolving products, use cases, and customer needs. Thrives in a fast-paced, dynamic environment while effectively managing multiple priorities and customers. Preferred Qualifications Familiarity with technical integrations and/or digital education platforms. Experience with CRM systems (e.g., HubSpot or Salesforce) and helpdesk software (e.g., Zendesk). Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Onboarding & Implementation Specialist, you will have the opportunity to work with cutting-edge technology, collaborate with a talented team, and develop your skills in customer success, technical support, and education. You will also have access to training and development programs, mentorship, and opportunities for career advancement. Work Environment and Company Culture blithequark is dedicated to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of innovation, creativity, and collaboration, where every team member feels valued and respected. Our team is passionate about making a positive impact in the world, and we are committed to creating a workplace that is fun, dynamic, and rewarding. Compensation, Perks, and Benefits The hiring range for this position is $80,400 - $93,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. At blithequark, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also provide a range of perks, including access to cutting-edge technology, professional development opportunities, and a dynamic work environment. Equal Opportunity Workplace blithequark is committed to equal employment opportunity and to providing a work environment free of discrimination and harassment. All hiring decisions are based on business need, job requirements, and individual qualifications, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, parental status, disability, gender identity, or Veteran status. If you have a special need that requires accommodation, please let us know. Conclusion If you are a motivated and results-driven Customer Success professional with a passion for helping customers succeed, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Onboarding & Implementation Specialist, you will play a critical role in driving the success of our customers and contributing to the growth and development of our team. Join us in our mission to make health and the human body understandable to all, and take the first step towards a rewarding and challenging career at blithequark.