Dedicated and Empathetic Customer Support Specialist for a Fast-Growing SaaS Company - Monday to Friday, 9 am-6 pm MST

Welcome to blithequark blithequark is a rapidly expanding SaaS company on a mission to make every salon and spa more profitable. We have already established ourselves as the highest-rated salon and spa software in the US and Canada, with thousands of customers, and we are striving to become the number one market leader in the coming years. Our team is fully remote, fun, and ambitious, and we get together every few months in person. As we continue to grow, we are looking to attract high-potential individuals who want to be part of a winning team. About the Role At blithequark, our customers are at the heart of everything we do. As a Customer Support Specialist, you will play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you will have a direct impact on improving our customers' everyday experiences. If you are passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you. Key Responsibilities Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls, ensuring that all interactions are handled with professionalism and care. Constantly increase your blithequark product and industry knowledge so you can provide expert-level answers and support, staying up-to-date with the latest developments and advancements in the field. Collaborate with different teams to identify and resolve technical issues reported by customers, working closely with colleagues to ensure seamless communication and effective problem-solving. Document and share frequent customer issues and solutions, contributing to the development of our knowledge base and helping to improve our overall customer support experience. Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention, taking a proactive approach to building strong relationships with our customers. Work Monday to Friday, 9 am-6 pm MST, as part of our dedicated customer support team, ensuring that our customers receive the best possible service during our core hours of operation. What We're Looking For We are seeking a highly motivated and experienced Customer Support Specialist to join our team. The ideal candidate will have: A minimum of 1 year of experience in a software support position, with a proven track record of delivering exceptional customer service and support. The ability to learn incredibly quickly and an "I'll figure it out" attitude, combined with a willingness to ask questions and seek help when needed. The ability to work autonomously while also collaborating effectively within a team, demonstrating strong communication and interpersonal skills. The ability to thrive when tackling complex challenges, even under pressure, remaining calm and composed in high-stress situations. A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness, and a strong commitment to providing inclusive and empathetic support. Strong written communication skills, with the ability to craft clear, concise, and engaging responses to customer inquiries. Experience with salons and spas (or beauty and wellness in general) would be a huge plus, although not essential, as we are looking for candidates with a willingness to learn and adapt to our industry. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and develop creative solutions. A high level of emotional intelligence, with the ability to empathize with customers and provide personalized support. A strong commitment to delivering exceptional customer service, with a focus on speed, accuracy, and empathy. The ability to work in a fast-paced environment, prioritizing tasks and managing multiple inquiries simultaneously. A willingness to learn and adapt to new technologies, systems, and processes, with a strong commitment to ongoing development and growth. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program, designed to help you get up to speed quickly and effectively. Ongoing coaching and feedback, with regular check-ins and performance reviews to help you grow and develop in your role. Access to industry-leading tools and technologies, with opportunities to develop your skills and expertise in areas such as software support, customer service, and technical writing. A strong focus on career development, with opportunities to move into leadership roles or specialize in areas such as technical support, customer success, or product development. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a fully remote team, we are committed to creating a work environment that is flexible, supportive, and fun. Some of the benefits of working with us include: Flexible and unlimited PTO, with the ability to take time off when you need it. Generous monthly wellness budget, with access to gym memberships, yoga classes, and other wellness activities. Premium subscription to the Calm app, with access to meditation, mindfulness, and relaxation techniques. One Medical membership, with access to high-quality healthcare and medical services. 401k plan available, with the opportunity to save for your future and plan for retirement. Employee stock option program, with the opportunity to own a stake in our company and share in our success. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, with a range of perks and benefits designed to support your well-being and happiness. Some of the benefits of working with us include: Health, dental, vision, life, and LTD insurance, with access to high-quality healthcare and medical services. Generous monthly wellness budget, with access to gym memberships, yoga classes, and other wellness activities. Premium subscription to the Calm app, with access to meditation, mindfulness, and relaxation techniques. One Medical membership, with access to high-quality healthcare and medical services. Flexible and unlimited PTO, with the ability to take time off when you need it. 401k plan available, with the opportunity to save for your future and plan for retirement. Employee stock option program, with the opportunity to own a stake in our company and share in our success. Conclusion If you are a motivated and experienced customer support professional looking for a new challenge, we would love to hear from you. At blithequark, we are committed to delivering exceptional customer service and support, and we are looking for talented individuals to join our team. With a range of benefits, perks, and opportunities for growth and development, this is a fantastic opportunity to take your career to the next level. So why not apply today and join our dynamic and growing team? blithequark is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history).