Experienced Customer Experience and Partnership Specialist – Driving Growth and Innovation at blithequark through Exceptional Service and Strategic Partnerships

Introduction to blithequark Imagine being part of a mission-driven startup that is revolutionizing the way parents save and share important information with their loved ones. At blithequark, we have developed an innovative online platform, Parentfile, designed to be a one-stop solution for parents to store and manage vital information throughout every life stage. As a rapidly growing company with grand ambitions to reach 100 million users in the next decade, we are seeking an entrepreneurial and customer-focused individual to join our founding team as a Customer Experience and Partnership Specialist. Job Summary We are looking for a highly motivated and experienced professional to take on a multifaceted role that combines customer experience, partnerships, and business development. As a key member of our team, you will be responsible for handling all aspects of customer experience, identifying opportunities to improve engagement, and launching and managing our affiliate program. Your passion for delivering exceptional service, building strategic partnerships, and driving business growth will be essential in helping us achieve our goals and establishing Parentfile as a household name. Key Responsibilities Handle all aspects of customer experience, including content creation, email management, and customer service inquiries to ensure a seamless and personalized experience for our subscribers Design and conduct tests to encourage subscribers to share their Parentfile with family and friends, driving user engagement and retention Launch and manage the Parentfile affiliate program, targeting moms, teenagers, and retired individuals, and develop strategic partnerships with financial advisors, lawyers, and life insurance agents Conduct weekly product research with friends and colleagues to gather feedback and inform product positioning for each demographic, ensuring our platform meets the evolving needs of our users Create written materials and images as needed for customer emails and other communications, showcasing your creativity and attention to detail Work effectively as part of a small team, sharing workload and collaborating to achieve common goals, and demonstrate your ability to work independently in a remote setting Qualifications and Skills To be successful in this role, you must possess a deep understanding of the mindset of a parent and be able to "live the brand." We are looking for someone with: 5+ years of experience in customer experience, partnerships, and/or working as an entrepreneur or for a rapidly growing startup, with a proven track record of driving business growth and improving customer satisfaction A passion for delivering exceptional service and building strategic partnerships, with excellent written and verbal communication skills and the ability to write articulate and convincing emails Experience with metrics-driven goals and achieving objectives, with a strong focus on data analysis and performance metrics Effective problem-solving, multi-tasking, time management, and organizational skills, with the ability to work efficiently in a remote setting and prioritize tasks to meet deadlines A positive and resilient attitude, with the ability to navigate challenges and setbacks, and a strong work ethic and self-motivation to drive results What We Offer In return for your hard work and dedication, we offer a competitive compensation package, including: A annual base salary of $70K - $80K, depending on experience, with future equity possibilities A $125.00/month work-from-home subsidy to support your remote work setup Paid vacation, sick, and public holidays to ensure a healthy work-life balance Comprehensive medical, dental, vision, life, accident, and disability coverage to protect your well-being Health Savings and Flexible Savings Accounts to support your financial planning A 401k Plan with annual company match to help you build a secure retirement Up to $300 pet adoption reimbursement to support your furry friends Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on collaboration, innovation, and customer satisfaction. As a remote team, we are committed to staying connected and engaged, with regular virtual meetings and open communication channels. We believe in empowering our team members to take ownership of their work, providing the autonomy and flexibility to make decisions and drive results. Career Growth and Learning Opportunities As a rapidly growing startup, we offer numerous opportunities for career growth and professional development. You will have the chance to work on a wide range of projects, from launching new features to developing strategic partnerships, and will be encouraged to share your ideas and insights to drive business innovation. Our commitment to learning and development means you will have access to training and resources to help you build new skills and stay up-to-date with industry trends. Conclusion If you are a motivated and customer-focused individual with a passion for driving business growth and delivering exceptional service, we want to hear from you. Join our team at blithequark and be part of an exciting journey to revolutionize the way parents save and share important information. Apply now to take the first step towards an exciting and rewarding career with a dynamic and innovative company.