Experienced Customer Service Consultant for Exceptional Guest Experience and Travel Industry Expertise

Welcome to blithequark: Where Passion Meets Purpose At blithequark, our philosophy is simple yet profound: we craft enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with a rich history spanning over 100 years in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people, and purpose at the heart of everything we do. We design and run immersive, innovative, and responsible travel experiences for our guests across 70 countries, and we're committed to making a positive impact on the world. Our values are the foundation upon which we build our relationships with our guests, our people, and our partners. We're driven by a passion for travel, a commitment to our customers and our people, and a dedication to corporate social responsibility and our 5-year sustainability strategy. If you share our passion for delivering exceptional service and creating life-changing moments for every guest, we invite you to join our team as a Customer Service Consultant. About the Role: Customer Service Consultant As a Customer Service Consultant at blithequark, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate. You will be the face of our brand, and your passion for travel and exceptional service will inspire our guests to explore the world with us. Key Responsibilities: Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations and creating memorable experiences. Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience and drive revenue growth. Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction and loyalty. CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools to inform our service strategy. Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement and exceptional service. Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service, sharing knowledge and best practices to drive excellence. Incentives and Rewards We believe in recognizing and rewarding our team members for their hard work and dedication. As a Customer Service Consultant at blithequark, you will be eligible for: Performance-Based Incentives: Earn incentives based on customer satisfaction, upselling success, and service excellence, with opportunities to increase your earnings through outstanding performance. Spot Awards: Receive recognition for exceptional service moments and outstanding teamwork, celebrating your contributions to our team's success. What We Offer You At blithequark, we're committed to supporting the growth and development of our team members. As a Customer Service Consultant, you will enjoy: Competitive Compensation: A hourly rate of $18 plus performance-based incentives, recognizing your value to our team and our guests. Growth Opportunities: Access to a learning budget, professional training programs, and career advancement pathways, helping you to achieve your career goals and aspirations. Purpose-Driven Perks: Paid volunteer days and participation in sustainability-focused initiatives, allowing you to make a positive impact on the world and live our values. What You Bring To succeed as a Customer Service Consultant at blithequark, you will need: Customer-Focused: A genuine passion for delivering exceptional service and creating memorable experiences for our guests. Consultative Selling: Skill in upselling while enhancing the overall guest experience, driving revenue growth and increasing customer satisfaction. Problem Solver: Ability to quickly and effectively resolve guest issues, maintaining a high level of guest satisfaction and loyalty. Team Player: Strong collaboration skills and commitment to achieving shared goals, working closely with our team to drive excellence and success. Additional Requirements We're looking for team members who are flexible, adaptable, and committed to delivering exceptional service. As a Customer Service Consultant at blithequark, you will need to be available to work flexible shifts, including evenings and weekends, and be willing to work overtime during peak periods. You will also need to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment, with blithequark covering the cost of the first attempt. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our team members. As a Customer Service Consultant, you will have access to a range of training programs, workshops, and conferences, helping you to develop your skills and knowledge and achieve your career goals. You will also have opportunities to work on special projects, collaborate with other teams, and contribute to our company's sustainability initiatives, making a positive impact on the world and living our values. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a focus on collaboration, innovation, and exceptional service. We celebrate our diversity and promote a culture of respect, empathy, and understanding, recognizing that our differences are what make us stronger. As a Customer Service Consultant at blithequark, you will be part of a team that is passionate about travel, committed to excellence, and dedicated to making a positive impact on the world. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $18 plus performance-based incentives, as well as a range of perks and benefits, including paid volunteer days, participation in sustainability-focused initiatives, and access to a learning budget and professional training programs. We also offer a range of benefits, including health insurance, retirement savings, and employee discounts, recognizing your value to our team and our guests. Conclusion If you're passionate about delivering exceptional service, creating memorable experiences, and making a positive impact on the world, we invite you to join our team as a Customer Service Consultant. At blithequark, we're committed to supporting the growth and development of our team members, recognizing and rewarding outstanding performance, and celebrating our diversity and individuality. Apply now to join our team and start your journey with blithequark, where passion meets purpose and exceptional service is our hallmark.