Experienced Customer Service Representative – Delivering Exceptional Sunshine Service Experience to Diverse Customer Base at blithequark

Introduction to blithequark At blithequark, we are driven by a mission to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our brand vision statement, "Create Your Sunshine, A Resort State of Mind," reflects our commitment to creating an exceptional customer experience that embodies Casual Glamour, Sunny & Spirited, and Charmingly Disarming brand equities. As a leader in the industry, we strive to make a positive impact on our customers, employees, and the environment. Our core values, rooted in the pursuit of excellence, inclusivity, and integrity, guide our actions and decisions. About the Position The Customer Service Representative plays a vital role in enhancing the experience of our customers who contact us through various channels, including phone, email, live chat, and social media. As a key member of our Direct-to-Consumer team, you will be responsible for providing exceptional, solution-oriented, and personalized customer service that is consistent with our Sunshine Service guidelines and expectations. Your primary objectives will include delivering outstanding customer experiences, resolving escalated scenarios, and providing support to the Customer Service team during peak seasons and online sale events. Key Responsibilities Handle customer inquiries and complaints via phone, email, and live chat in a prompt, accurate, and efficient manner Document and update customer records based on interactions Maintain a knowledge base of our evolving brand and products Listen and respond appropriately to customer concerns, placing online and/or telephone orders as needed Service and process e-commerce exchanges, manual returns, and exchanges resulting from retail purchases Locate items and complete sales for customers Respond to irate callers in a courteous and professional manner Perform other duties as assigned or required by supervisor Essential Qualifications 2 or 4-year degree in communications, retail merchandising, general studies, or a closely related subject (Bachelor's degree preferred) 1-3 years of previous customer service or call center experience 1-3 years of previous sales or retail experience Excellent interpersonal and motivational skills, with a positive attitude and engaging businesslike approach Ability to respond clearly and professionally to customer inquiries or complaints Excellent attention to detail and organizational skills Proficiency in using personal computers, including Microsoft Windows, Word, Excel, and PowerPoint Preferred Qualifications Experience working in a fast-paced environment with high volumes of transactions Ability to master our EREG POS system and other new systems as implemented Understanding of data flows and how stock levels and product data are captured and populated on our website Pleasant, friendly, and engaging speaking voice Exceptional "solution-oriented" nature and comfort in dealing with new technology and systems Demonstrated ability to work in a team environment and collaborate with others Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn and develop new skills, including product knowledge, customer service techniques, and technical skills. You will also have the chance to work with a talented team of professionals who share our core values and are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in creating a positive and inclusive workplace culture that values diversity, equity, and inclusion. Our employees are encouraged to be their authentic selves, and we strive to create a work environment that is respectful, supportive, and fun. As a member of our team, you will be expected to embody our core values and contribute to a positive and productive work environment. Compensation, Perks, and Benefits We offer a competitive compensation package, including hourly pay, overtime opportunities, and standard company benefits. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including discounts on our products, flexible working hours, and opportunities for professional development and growth. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented team that is dedicated to creating a positive and memorable experience for our customers. Join us in our mission to inspire confidence and optimism, and apply today to become a part of our dynamic and growing team! Equal Opportunity Employer blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we encourage applicants from all backgrounds to apply.