Experienced Customer Engineer – Technical Lead for Enterprise Software Solutions and Customer Success

Welcome to blithequark blithequark is on a mission to revolutionize the way businesses interact with their customers, and we're growing! We're seeking a highly skilled and experienced Customer Engineer to join our team of innovative professionals. As a Customer Engineer at blithequark, you will play a vital role in the success of our customers, leveraging your technical expertise and customer-facing experience to drive seamless integrations and deployments of our solutions. If you're passionate about helping people, solving complex problems, and working in a fast-paced environment, we want to hear from you! About the Role As a Customer Engineer at blithequark, you will be responsible for scoping requirements, working closely with clients to integrate our APIs, and deploying our solutions for our largest enterprise customers. You will be joining a team of talented customer engineers and project managers who are dedicated to delivering exceptional customer experiences and driving business growth. Your day-to-day responsibilities will include: Completing technical onboarding for well-established enterprise retailers and direct-to-consumer brands Providing consultative advice to our customers to ensure successful integration with blithequark's solutions while maximizing product value Leveraging customers' business requirements and product expertise to build technical specifications Building and validating solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript Partnering cross-functionally with both internal and external technical and business stakeholders Helping build a best-in-class international professionals services team via documentation, process improvements, building internal tools, and trainings What We're Looking For To be successful in this role, you should have: 5-10 years of experience working on enterprise-level software projects as a technical lead Experience working with web technologies such as APIs, HTML, CSS, and Javascript, including fundamental coding skills preferably in Javascript or related languages Strong time management and prioritization skills, with the ability to thrive in a fast-paced environment Bonus points for experience with iPaas, retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics Essential Qualifications In addition to the above requirements, you should possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions A customer-centric approach, with a focus on delivering exceptional customer experiences and driving business growth A strong technical aptitude, with the ability to quickly learn and adapt to new technologies and solutions Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with cloud-based technologies and platforms Knowledge of agile development methodologies and version control systems such as Git Experience with data analysis and visualization tools, such as Tableau or Power BI Certification in a relevant technical field, such as AWS or Azure Skills and Competencies To be successful in this role, you should possess the following skills and competencies: Strong technical skills, with the ability to learn and adapt to new technologies and solutions Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions A customer-centric approach, with a focus on delivering exceptional customer experiences and driving business growth Strong time management and prioritization skills, with the ability to thrive in a fast-paced environment Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Engineer, you'll have access to a range of training and development opportunities, including: Technical training and certification programs Leadership development programs Mentorship and coaching from experienced professionals Opportunities to work on high-profile projects and collaborate with cross-functional teams Work Environment and Company Culture At blithequark, we're proud of our dynamic and inclusive work environment. Our company culture is built on the following values: A customer-centric approach, with a focus on delivering exceptional customer experiences A commitment to innovation and continuous learning A collaborative and inclusive work environment, with a focus on teamwork and mutual respect A passion for making a positive impact on the world, through our products and services Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A salary range of $110,000 - $145,000 per year, depending on experience and location A comprehensive benefits package, including health, dental, and vision insurance A 401(k) retirement savings plan, with company match A generous paid time off policy, including vacation, sick leave, and holidays Access to a range of perks and discounts, including gym membership, public transportation reimbursement, and employee discounts on our products and services Conclusion If you're a motivated and experienced Customer Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping our employees grow and develop their careers, while delivering exceptional customer experiences and driving business growth. Don't miss out on this chance to join our dynamic and inclusive team – apply today! Equal Opportunity Employer blithequark is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.