Experienced Customer Care Associate for Medicaid Programs – Delivering Exceptional Support and Service Excellence at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to providing top-notch customer service and support to our clients and communities. As part of our commitment to excellence, we are seeking an experienced and skilled Customer Care Associate to join our team. This role is specifically designed to support Medicaid programs, and the successful candidate will be dedicated to delivering high-quality service and support to our clients. If you are passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Key Responsibilities As a Customer Care Associate at blithequark, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner. Your key responsibilities will include: Providing quality customer service in our contact center as part of the KanCare Clearinghouse Program, ensuring that all clients receive accurate and concise information Gathering thorough documentation and entering information into various systems, maintaining accurate and up-to-date records Answering questions about the eligibility process and providing general program information for Family Medical and E&D/LTC Programs, ensuring that clients are well-informed and supported Responding to calls courteously, accurately, and concisely, resolving issues and addressing concerns in a professional and empathetic manner Evaluating information received through phone contact, asking appropriate follow-up questions, soliciting additional information, and evaluating potential impact, ensuring that all clients receive comprehensive support Maintaining up-to-date knowledge of regulations, policies, and guidelines, ensuring that all services are delivered in compliance with relevant laws and regulations Completing all assigned training as necessary, ensuring that your skills and knowledge are continuously updated and enhanced Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months’ experience in customer service, with a proven track record of delivering exceptional service and support Strong computer skills with the ability to maneuver in complex software systems, including MS Office, Outlook, and Internet usage experience Active listening skills, with the ability to adapt/respond to different types of characters and communicate effectively with clients from diverse backgrounds Able to multi-task, prioritize, and manage time effectively, ensuring that all tasks are completed efficiently and to a high standard Good interpersonal and communication skills both verbally and in writing, including knowledge of basic grammar, spelling & punctuation Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately, with a high level of accuracy and attention to detail Preferred Qualifications While not essential, the following qualifications are preferred: Minimum of six (6) months’ experience in Family Medical Medicaid eligibility, with a strong understanding of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently, enabling you to communicate effectively with clients from diverse linguistic backgrounds Knowledge of Medicaid and managed care programs, with a strong understanding of relevant laws, regulations, and guidelines Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to communicate effectively with clients, colleagues, and stakeholders Strong problem-solving and analytical skills, with the ability to evaluate information, identify issues, and develop effective solutions Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines and deliver results Strong attention to detail, with a high level of accuracy and quality in all aspects of your work Ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and resilient approach to your work Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Care Associate, you will have access to a range of training and development opportunities, including: Comprehensive training programs, designed to enhance your skills and knowledge in customer service, Medicaid programs, and relevant laws and regulations Ongoing coaching and mentoring, providing you with feedback, guidance, and support to help you achieve your career goals Opportunities for career advancement, with a range of roles and positions available within the company A culture of continuous learning, with a focus on innovation, improvement, and excellence in all aspects of our work Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and employee well-being. As a Customer Care Associate, you will be part of a dynamic and dedicated team, working together to deliver exceptional service and support to our clients. Our company culture is built on the following values: Respect and empathy, with a focus on treating all clients, colleagues, and stakeholders with dignity and respect Integrity and transparency, with a commitment to honesty, ethics, and accountability in all aspects of our work Innovation and improvement, with a focus on continuous learning, innovation, and excellence in all aspects of our work Teamwork and collaboration, with a strong emphasis on working together to achieve our goals and deliver exceptional results Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to our employees, including: Competitive salary and bonus structure, with opportunities for career advancement and professional growth Comprehensive health insurance coverage, with access to voluntary dental and vision programs Life and disability insurance, providing you with peace of mind and financial security Retirement savings plan, with a range of investment options and employer matching contributions Paid holidays, paid time off (PTO) or vacation and/or sick time, enabling you to balance your work and personal life Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Care Associate, you will be part of a dynamic and dedicated team, working together to deliver exceptional results and make a positive impact on the lives of our clients. With a range of training and development opportunities, a positive and supportive work environment, and a comprehensive range of compensation, perks, and benefits, this is an opportunity not to be missed. Apply now to join our team and start your journey to a rewarding and challenging career at blithequark.