Experienced Patient Care Customer Service Representative – Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences in the Healthcare Industry

Welcome to blithequark: Empowering Patient Care through Innovative Solutions At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the United States. As a national leader in the healthcare industry, we specialize in ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families. Job Overview: Patient Care Customer Service Representative We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a key member of our team, you will be responsible for delivering exceptional patient experiences through timely and effective communication. This is a remote opportunity, allowing you to work from the comfort of your own home, with flexible scheduling options to suit your needs. Key Responsibilities: Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling Obtain medically necessary documentation and process patient orders through our online pharmacy system Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies Troubleshoot problems based on patient input, providing empathetic and effective solutions to ensure patient satisfaction Verify orders are complete and accurate, ensuring seamless delivery of care to our patients Perform other duties as assigned, contributing to the overall success of our team and the delivery of exceptional patient care Essential Qualifications: To be successful in this role, you will need: A high school diploma or GED equivalent, with experience in the medical field and administrative record management A strong customer service background, with excellent communication and interpersonal skills Ability to work independently and as part of a team, with a strong focus on patient-centered care Basic computer skills, including email transmission and communication, internet navigation and research, and Microsoft applications (Word and Excel) Ability to maintain confidentiality and practice discretion and caution when handling sensitive patient information Preferred Qualifications: While not required, the following qualifications are preferred: Experience in a call center or customer service environment, with a focus on patient care and satisfaction Medical terminology and knowledge of home medical equipment and supplies Ability to work flexible hours, including evenings and weekends, to meet the needs of our patients Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, and healthcare professionals Strong customer service skills, with a focus on patient-centered care and satisfaction Ability to work in a fast-paced environment, with a strong focus on attention to detail and accuracy Basic computer skills, including email transmission and communication, internet navigation and research, and Microsoft applications (Word and Excel) Ability to maintain confidentiality and practice discretion and caution when handling sensitive patient information Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing coaching and mentoring, to support your continued growth and development Opportunities for advancement, with a range of career paths available to suit your interests and skills Access to a range of educational resources, including online courses and training programs Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, empathy, and compassion. As a remote employee, you will be part of a dynamic and supportive team, with a strong focus on patient-centered care and satisfaction. Our company culture is characterized by: A commitment to excellence, with a focus on delivering high-quality patient care and services A supportive and inclusive work environment, with a range of employee benefits and perks A strong focus on employee growth and development, with opportunities for advancement and career progression A culture of respect, empathy, and compassion, with a focus on patient-centered care and satisfaction Compensation and Benefits As a Patient Care Customer Service Representative at blithequark, you will be eligible for a range of compensation and benefits, including: Competitive salary, with a starting rate of $15 per hour Quarterly bonus opportunity, based on performance and patient satisfaction Comprehensive benefits package, including medical, dental, and vision coverage 401(k) retirement savings plan, with company match Generous paid time off and paid holidays, to support your work-life balance Opportunities for advancement, with a range of career paths available to suit your interests and skills Conclusion If you are a compassionate and dedicated individual, with a passion for delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with a strong focus on patient-centered care and satisfaction. With a range of career growth and development opportunities available, this is an ideal role for individuals looking to advance their careers in the healthcare industry. Apply today to join our team and make a positive impact on the lives of our patients and their families!