Experienced Customer Care Representative I - FEP - Delivering Exceptional Healthcare Experiences through Empathy and Expertise at blithequark

Introduction to blithequark At blithequark, we are dedicated to making healthcare simpler and improving lives and communities. As a Fortune 25 company with a longstanding history in the healthcare industry, we are passionate about creating a culture that advances our strategy and leads to personal and professional growth for our associates. We are looking for leaders at all levels of the organization who share our passion for making an impact on our members and the communities we serve. Job Overview We are seeking an experienced Customer Care Representative I - FEP to join our team in Latham, NY. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, guiding our customers to a better healthcare experience and working every day to make healthcare easy through the service you provide. Key Responsibilities Proactively resolve our members' and/or providers' questions and concerns using computer-based resources to find answers Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e-mails Partner internally to create a seamless experience for our customers and resolve potential issues Utilize strong oral, written, and interpersonal communication skills to effectively communicate with members and providers Demonstrate problem-solving skills, facilitation skills, and analytical skills to resolve complex issues Essential Qualifications Requires a high school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Qualifications A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer A strong work ethic and sense of responsibility to your teammates and our members, demonstrated by being on time and available to meet members' needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed Flexible and quick learner, willing to adapt to changing customer and business needs Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and navigate multiple computer applications. You will also need to be empathetic, composed, and able to multi-task, with a strong work ethic and sense of responsibility. Career Growth Opportunities and Learning Benefits At blithequark, we offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs. We also provide opportunities for career growth and development, including tuition reimbursement and the ability to obtain your Associate's or Bachelor's degree or further your education. Our comprehensive benefits package includes affordable health insurance, dental, vision, and basic life insurance, as well as a 401(k) match and stock purchase plan. Work Environment and Company Culture blithequark operates in a Hybrid Workforce Strategy, with associates required to work at a blithequark location at least once per week, and potentially several times per week. Our culture is designed to advance our strategy and lead to personal and professional growth for our associates. We value diversity, equity, and inclusion, and are committed to creating a workplace where all associates feel valued, respected, and empowered to succeed. Compensation, Perks, and Benefits The salary range for this position is $16.85 to $25.28, depending on experience and location. In addition to your salary, blithequark offers a comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources. Conclusion If you are passionate about making a difference in someone's life and helping to make healthcare easy, we encourage you to apply for this exciting opportunity to join our team as a Customer Care Representative I - FEP. At blithequark, we are committed to improving lives and communities, and we believe that our associates are the key to our success. Apply today and take the first step towards a rewarding and challenging career with a company that truly makes a difference. How to Apply To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our mission of making healthcare simpler and improving lives and communities. Equal Employment Opportunity blithequark is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.