**Experienced Bilingual Customer Service Specialist – Patient Care and Support**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you possess excellent communication skills and the ability to work in a fast-paced environment? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Specialist. In this rewarding role, you will have the opportunity to make a positive impact on the lives of patients with complex and chronic conditions, while working in a collaborative and supportive team environment. **About blithequark** At blithequark, we are committed to providing exceptional patient care and innovative solutions in the specialty pharmacy and infusion services industry. As a wholly owned subsidiary of a leading retail pharmacy chain, we have a strong reputation for delivering high-quality care and services to patients nationwide. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking like-minded individuals to join our mission. **Job Summary** As a Bilingual Customer Service Specialist, you will be responsible for providing exceptional customer service to patients and clients, while ensuring timely and accurate fulfillment of orders and requests. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will be the primary point of contact for patients and clients, providing support and assistance with their needs and requests. **Key Responsibilities** * Conducts prescription refill reminder calls to ensure patients receive their medications on time * Responsible for inbound and outbound patient phone calls, responding to questions and concerns in a timely and professional manner * Facilitates patient-to-pharmacist consultations to ensure patients receive the best possible care * Provides assistance with all patient needs and requests, using problem-solving skills to offer support and quick resolutions * Keeps records of client/customer interactions and transactions, identifying and reporting any exceptions or issues to direct supervisor * Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients * Works closely with direct supervisor to improve assigned customer experience on the website * Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed **Professional Competencies** * Participates in team meetings to ensure company service objectives are being met * Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth * Audits own performance and recommends objectives and standards of performance * Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+ * Maintains knowledge of and utilizes software to provide best-in-class customer service * Attention to detail with emphasis on organizational skills * Ability to work with all levels of internal management and staff, as well as outside clients and vendors **Required Qualifications** * HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information * Ability to speak another language fluently and read/write in the language * Working knowledge of the healthcare industry * High school diploma or equivalent **Physical Requirements** * Must be able to remain in a stationary position up to 90% of the time * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer * The ability to communicate information and ideas so others will understand * Must be able to exchange accurate information in these situations * The ability to observe details at close range (within a few feet of the observer) **Working Conditions** * Normal office environment * Equipment Used to Perform the Job: Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. **Compensation and Benefits** * Starting at $19.00/hour Bilingual Pay (must pass bilingual proficiency test) * Full-Time; In-Office Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m. * Six paid holidays * Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about making a difference in the lives of our patients, and we are seeking like-minded individuals to join our mission. If you are a compassionate and detail-oriented individual with a passion for delivering exceptional patient care, we invite you to apply for this rewarding role. **How to Apply** If you are interested in joining our team at blithequark, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications and experience.