**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at blithequark**

Are you passionate about delivering exceptional patient experiences and making a positive impact in the lives of others? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Pharmacy Customer Service Associate. At blithequark, we are committed to providing our patients with the highest level of care and service. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, ensuring that every patient leaves our store feeling valued, informed, and satisfied. You will be the face of our pharmacy, providing exceptional service, answering questions, and resolving issues with a smile. **Key Responsibilities:** * Models and delivers a distinctive and delightful customer experience, engaging patients and resolving issues with a positive attitude and a willingness to go above and beyond. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service, and recommends items for sale to customers. * Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions. * Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and taking customer to OTC aisle when possible to assist in locating products. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reports, immediately, prescription errors to pharmacist on duty and adheres to blithequark policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, and processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner. * Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, and maintains knowledge of blithequark asset protection techniques. **Essential Qualifications:** * High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred. * Previous experience in a pharmacy or retail environment, with a strong focus on customer service and patient care. * Excellent communication and interpersonal skills, with the ability to work effectively with patients, pharmacists, and other healthcare professionals. * Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. **Preferred Qualifications:** * Previous experience working in a pharmacy or retail environment, with a strong focus on customer service and patient care. * PTCB certification or state required certification/registration. * Experience with pharmacy systems and software, including electronic health records and prescription management systems. * Strong knowledge of pharmacy laws and regulations, including Good Faith Dispensing and Quality Improvement Programs. * Ability to work flexible hours, including evenings, weekends, and holidays. **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to work effectively with patients, pharmacists, and other healthcare professionals. * Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. * Ability to maintain confidentiality and handle sensitive information with discretion. * Strong knowledge of pharmacy laws and regulations, including Good Faith Dispensing and Quality Improvement Programs. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth, with a focus on developing skills and competencies in patient care, pharmacy operations, and leadership. * Access to ongoing training and development programs, including PTCB certification and continuing education credits. * Opportunities to work with a diverse range of patients and healthcare professionals, with a focus on delivering exceptional patient experiences and improving health outcomes. * Collaborative and supportive work environment, with a focus on teamwork and open communication. **Work Environment and Company Culture:** * blithequark is committed to providing a safe and healthy work environment, with a focus on employee well-being and job satisfaction. * Our pharmacy team is dedicated to delivering exceptional patient experiences, with a focus on empathy, compassion, and respect. * We value diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees. * Opportunities for professional growth and development, with a focus on developing skills and competencies in patient care, pharmacy operations, and leadership. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for professional growth and development, with a focus on developing skills and competencies in patient care, pharmacy operations, and leadership. * Collaborative and supportive work environment, with a focus on teamwork and open communication. * Access to ongoing training and development programs, including PTCB certification and continuing education credits. * Opportunities to work with a diverse range of patients and healthcare professionals, with a focus on delivering exceptional patient experiences and improving health outcomes. **Conclusion:** If you are passionate about delivering exceptional patient experiences and making a positive impact in the lives of others, we invite you to join our team at blithequark as an Experienced Pharmacy Customer Service Associate. With a focus on patient care, pharmacy operations, and leadership, we offer a dynamic and fast-paced work environment that is perfect for individuals who are looking for a challenging and rewarding career. Apply today and join our team of dedicated professionals who are committed to delivering exceptional patient experiences and improving health outcomes.