**Experienced Logistics Customer Service Representative – Delivering Exceptional Experiences at blithequark**

Are you a customer-centric professional with a passion for logistics and a knack for resolving complex issues? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an Experienced Logistics Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in ensuring seamless interactions between our customers, carriers, and brokers, fostering long-term relationships, and driving business growth. **About blithequark** blithequark is a leading provider of innovative logistics solutions, dedicated to revolutionizing the way goods move around the world. Our team of experts is committed to delivering exceptional customer experiences, leveraging cutting-edge technology, and fostering a culture of collaboration, innovation, and continuous improvement. As a Logistics Customer Service Representative at blithequark, you will be part of a dynamic team that is shaping the future of logistics and transportation. **Key Responsibilities** As an Experienced Logistics Customer Service Representative, you will be responsible for: * Interacting with customers, carriers, and brokers via telephone, email, online chat, or in person to provide support and information on products or services, ensuring that their needs are met and exceeded. * Collecting and entering shipment details into our company platform, ensuring accuracy and timeliness. * Fielding customer, carrier, and broker questions and complaints, and escalating issues to assigned specialists or other relevant staff when necessary. * Ensuring that all customer interactions are documented and recorded, providing valuable insights for process improvement and customer satisfaction. * Maintaining customer accounts and records, ensuring that all information is up-to-date and accurate. * Performing other related duties as assigned by management, contributing to the overall success of the team. **Essential Qualifications** To succeed as an Experienced Logistics Customer Service Representative at blithequark, you will need: * A high school diploma or equivalent. * A minimum of 1-2 years of customer service experience in a logistics or transportation-related field. * Excellent communication skills, including active listening, verbal, and written communication. * Service-oriented mindset, with a focus on resolving customer grievances and exceeding customer expectations. * Proficient computer skills, with the ability to learn new software and technology. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Previous experience in a logistics or transportation-related field, with a focus on customer service and account management. * Knowledge of logistics software and systems, including transportation management systems (TMS) and enterprise resource planning (ERP) systems. * Experience with customer relationship management (CRM) software and tools. * Certification in customer service, logistics, or a related field. **Skills and Competencies** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, carriers, and brokers. * Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalate when necessary. * Ability to work in a team environment, with a focus on collaboration and continuous improvement. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Adaptability and flexibility, with the ability to adjust to changing priorities and circumstances. **Career Growth Opportunities and Learning Benefits** As a Logistics Customer Service Representative at blithequark, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses. * Mentorship and coaching from experienced team members and management. * Opportunities for career advancement, with a focus on promoting from within. * A dynamic and supportive work environment, with a focus on collaboration and continuous improvement. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that reflects our values of: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We are committed to staying ahead of the curve, leveraging technology and best practices to drive business growth. * Collaboration: We believe that teamwork is essential to achieving our goals and exceeding customer expectations. * Continuous improvement: We are committed to learning, growing, and improving every day. **Compensation, Perks, and Benefits** As a Logistics Customer Service Representative at blithequark, you can expect: * A competitive hourly rate of $21.50 per hour. * A comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career advancement. * A dynamic and supportive work environment, with a focus on collaboration and continuous improvement. **How to Apply** If you are a motivated and customer-focused professional with a passion for logistics and a knack for resolving complex issues, we invite you to apply for the Experienced Logistics Customer Service Representative role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!