Experienced Bilingual Customer Service Representative – Spanish/English Speaking Expert for Dynamic Remote Role at blithequark

Introduction to blithequark At blithequark, we are pioneers in delivering exceptional service and support to our clients and their employees. With a rich history dating back to 1989, we have established ourselves as leaders in providing premier strategies in employee benefits. Our expertise spans a wide range of industries, enabling us to craft tailored, efficient, and cost-effective benefit programs for our clients. We pride ourselves on fostering a dynamic, supportive, and innovative work environment where every contribution makes a tangible difference. Our commitment to rigorous compliance with all relevant regulations ensures outstanding results for every organization we partner with. Job Summary As a Client Service Specialist (CSS) at blithequark, you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. This temporary role presents an exciting opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. You will be working remotely and must be based in either NY or NJ. The position reports to the Director of Account Services and offers a competitive hourly rate of $19 plus benefits. Key Responsibilities In this role, your primary focus will be on providing comprehensive assistance to callers with inquiries related to their employer's benefit programs. Your duties will include: Providing comprehensive assistance to callers with inquiries related to their employer's benefit programs. Supporting members in filing claims, setting up direct deposits, and issuing new vendor cards. Updating and maintaining member demographic information across internal and external systems. Capturing and advising on plan elections, aiding employees in understanding and utilizing their benefits fully. Conducting provider searches and enrolling dependents, ensuring a seamless benefits experience for all members. Acting as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. Managing a high volume of calls, employing de-escalation tactics and striving for first-call resolution. Maintaining detailed call logs to ensure thorough follow-up and resolution of member inquiries. Participating in outreach campaigns, fostering strong relationships with our clients and their employees. Collaborating with a team of account specialists and managers to monitor and address pending eligibility issues. Essential Qualifications To excel in this role, you will need: Exceptional communication skills, with the ability to clearly and empathetically assist callers in both Spanish and English. A basic understanding of employee benefits, insurance terminology, and related products/services. Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. Experience with office equipment and technologies (fax, copier, postage machines). Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. A team player who thrives in collaborative environments but can also work independently. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Prior experience in a customer service role, preferably in the benefits or insurance industry. Advanced knowledge of employee benefits and insurance products. Experience with remote work and self-motivation to meet targets in a home-based setting. Certifications or training in customer service, benefits administration, or a related field. Skills and Competencies To succeed in this position, you will need to demonstrate: Excellent Communication Skills: The ability to communicate clearly, empathetically, and professionally with callers, both in Spanish and English. Problem-Solving Skills: The capability to resolve complex inquiries and issues in a timely and efficient manner. Technical Skills: Proficiency in using computer systems, software, and office equipment. Time Management Skills: The ability to manage multiple tasks, prioritize duties, and meet deadlines in a fast-paced environment. Teamwork and Collaboration: A willingness to work collaboratively with colleagues to achieve common goals and resolve issues. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a temporary CSS, you will have the opportunity to: Gain valuable experience in the benefits and insurance industry. Develop your skills in customer service, benefits administration, and insurance products. Work with a variety of vendor systems and technologies. Collaborate with experienced professionals in the field. Potentially transition into a permanent role within the company. Work Environment and Company Culture At blithequark, we pride ourselves on fostering a dynamic, supportive, and innovative work environment. As a remote employee, you will be part of a team that values: Work-Life Balance: Flexible working arrangements to accommodate your needs and preferences. Collaboration and Teamwork: A culture that encourages open communication, mutual respect, and teamwork. Professional Growth and Development: Opportunities for training, mentorship, and career advancement. Diversity and Inclusion: A workplace that values diversity, promotes inclusion, and respects individual differences. Compensation, Perks, and Benefits As a temporary CSS at blithequark, you can expect: A competitive hourly rate of $19 plus benefits. Opportunities for professional growth and development. A dynamic and supportive work environment. Flexible working arrangements to accommodate your needs and preferences. Access to a range of benefits, including health insurance, retirement plans, and paid time off. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a temporary CSS, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Don't miss this chance to join our team and contribute to the success of our clients and their employees. Apply now and take the first step towards a rewarding and challenging career at blithequark!