**Experienced Bilingual and Non-Bilingual Customer Service Representative I – Remote Opportunity at blithequark**

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than blithequark, a leading organization in the industry, where we're seeking an experienced Bilingual and Non-Bilingual Customer Service Representative I to join our team. As a Customer Service Representative I at blithequark, you'll play a critical role in providing top-notch support to our clients and their customers. You'll be the face of our organization, handling customer inquiries, resolving issues, and providing expert guidance on a range of topics, from account maintenance to online State Registration requirements. If you're a team player with a knack for problem-solving and a commitment to excellence, we want to hear from you. **About blithequark** blithequark is a forward-thinking organization that's dedicated to delivering innovative solutions to our clients and their customers. We're a dynamic team of professionals who are passionate about making a difference in the industry. Our commitment to excellence is reflected in everything we do, from our cutting-edge technology to our exceptional customer service. **Job Summary** As a Customer Service Representative I at blithequark, you'll be responsible for providing exceptional support to our clients and their customers. You'll handle a high volume of customer inquiries, resolve issues, and provide expert guidance on a range of topics. You'll also be responsible for maintaining a working knowledge of current tax laws and policies, as well as staying up-to-date on revised policies, procedures, regulations, and tax laws. **Key Responsibilities** • Assist customers either by phone or in person, providing expert guidance and support on a range of topics • Review confidential tax information and maintain the highest level of confidentiality • Provide account maintenance according to tax laws and policies and procedures • Provide customer support for online self-service functions through the Georgia Tax Center • Provide knowledgeable and accurate information in a timely and friendly manner • Use technology for advanced support, including online web tools and software applications • Collaborate with internal teams to resolve complex customer issues and provide exceptional support **Minimum Entry Qualifications** • High school diploma or GED • Six months of call center experience handling customer questions, complaints, and/or providing information **Essential Qualifications** • Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs • Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal • Good Judgment & Decision Making: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decision • Accountability: Ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success • Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadership • Analytical Ability: Ability to analyze problems and resolve issues **Preferred Qualifications** • Experience working in a high-volume Contact Service environment • Bilingual in Spanish or second language, with good verbal and written communication skills in English • Ability to work in a remote environment after onsite training period • $15.00 per hour/$17.00 per hour for Spanish speaking individuals **Requirements** • Must be able to pass a criminal background check • Must be able to obtain a Tax Clearance Letter stating that you do not owe any state taxes **What We Offer** • Competitive hourly rate • Opportunity to work in a dynamic, fast-paced environment • Collaborative team atmosphere • Professional development and growth opportunities • Comprehensive benefits package, including medical, dental, and vision insurance • Generous paid time off and holidays • Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. **Disclaimer** blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time without notice.