[Remote] Business Analysis Advisor (Client Reporting Analytics) - Remote

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is dedicated to improving health and vitality, and they are seeking a Business Analysis Advisor to work within the Insights & Client Experience organization. This role focuses on understanding and documenting business needs, facilitating communication between stakeholders, and ensuring the delivery of high-value solutions. Responsibilities • Is the “voice of the customer,” ensuring that the highest value work is being delivered in a way that not only meets the customer’s need, but delivers incremental value frequently • Facilitates individual conversations with the business to understand their needs for new solutions as well as solution enhancements; drives thorough discussions and recommends requirements based on reporting and analytics best practices and similar needs/ solutions from other stakeholders • Asks key questions to ensure understanding of the business expectations. For Reporting Products, this includes detailed questions about data sources, reference data, calculations, logic, etc. • Works with the business to identify and track early indicators that the Product/ solution is meeting the need as well as lagging indicators that prove business value was delivered • Reviews Test Plans with the TPO each sprint, ensuring that they include detailed scenarios to test prior to approval of delivery • Requirements Gathering , e.g. Conduct interviews, workshops, or focus group discussions with stakeholders to understand their needs and requirements. Document these requirements clearly, ensuring they're specific, measurable, and unambiguous • Business Process Mapping , e.g. Use tools like BPMN (Business Process Model and Notation) or flowcharts to visually represent the current ("as-is") and desired ("to-be") business processes. This helps in identifying inefficiencies and areas of improvement • Data Analysis , e.g. Use SQL to extract data from databases or Excel for smaller datasets. Analyze the data to identify trends, patterns, or anomalies that might inform business decisions • User Acceptance Testing (UAT) , e.g. Once a solution (like a software application) is developed, BAs often help in drafting test cases based on the initial requirements. They then facilitate the testing process with end-users to ensure the solution meets business needs • Stakeholder Communication , e.g. Regularly schedule meetings, send out status updates, and be available for ad-hoc discussions. Effective communication ensures everyone is aligned and aware of project progress • Documentation , e.g. Document everything from business requirements, process maps, to meeting minutes. Use tools like Confluence, Sharepoint, or even Word and Excel. Proper documentation ensures clarity and acts as a reference point • Feasibility Studies , e.g. When presented with a potential solution or project, BAs assess its viability. This might involve cost-benefit analysis, studying market trends, or evaluating technical constraints • Prioritizing Requirements , e.g. Not all requirements can be implemented at once. Use techniques like the MoSCoW method (Must have, Should have, Could have, Won't have) to prioritize them based on business value and urgency • Supporting Implementation , e.g. As solutions are being implemented, BAs act as a bridge between the business and IT teams. They help resolve any ambiguities, provide clarifications on requirements, and ensure the solution is aligned with business needs • Training End-Users , e.g. Once a solution is ready to be rolled out, BAs might be involved in training users. This can involve creating user manuals, conducting training sessions, or providing one-on-one support Skills • 3+ years’ experience in analytics and/or reporting is required with excellent analytics acumen including related to trend management • Agile experience, preferably in a Business Analyst or Scrum Master role, for an analytic or reporting product, is required • Excellent verbal and written communication skills is required; individual must be polished and professional and have experience interacting with senior leadership. Must demonstrate a high “EQ” (emotional intelligence) in all situations • Experience measuring results and outcomes post-implementation, i.e. business value delivered or enabled with the business • Experience with Jira or Rally for documenting project requirements is preferred • Product management experience is strongly desired; candidate must demonstrate a “product mindset” with the ability to problem solve, collaborate, and deliver business value in an iterative fashion • Experience working with Sales and/or clients in a healthcare environment is strongly desired • Client reporting experience is a huge plus • Familiarity with Cigna and Evernorth GTM products and data structures is strongly desired Benefits • Medical • Vision • Dental • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year • Paid holidays Company Overview • The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.