**Experienced Manager - Customer Insights-Retail Media Network at blithequark, Mooresville, NC (SSC)**

Are you a seasoned professional with a passion for driving business growth through data-driven insights? Do you have a knack for storytelling with numbers and a talent for developing strategic plans that drive results? If so, we invite you to join blithequark's Retail Media Network team as a Manager of Customer Insights. In this role, you will play a critical part in helping our clients achieve their business goals by providing actionable insights and recommendations that drive media investments. **Your Impact** As a Manager of Insights on the blithequark Retail Media Network, you will engage directly with our clients to review their media investments, identify areas for optimization, and develop strategies to grow their business. You will work closely with sales and account management teams to formulate media plans that drive results, develop test and learn plans, and elevate our clients' understanding of the blithequark customer. Your expertise will be sought after by internal partners and external clients alike, and you will be responsible for synthesizing disparate data from multiple sources into strategic recommendations that drive business growth. **What You Will Do** * Create annual strategic learning plans for business(es) supported, aligning with blithequark's overall business objectives * Lead Quarterly Business Review Process with our top clients, ensuring alignment with business goals and objectives * Serve as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients * Synthesize disparate data from multiple sources into strategic recommendations for future media investments, regularly delivering these recommendations to internal leadership and external vendor-partners * Oversee the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights * Tell data stories that support other key deliverables, such as sales pitches and case studies * Oversee omnichannel advertising efforts, aggregating all sources of insights to support other client-facing teams * Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback * Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark's Retail Media Network Insights team and the whole of the blithequark retail media business **Minimum Qualifications** * Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative * 5 years of experience in insights and analytics * 3-5 years of experience in retail media or general media analytics * Experience in analytical, decision-making, and project management * Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way * Experience with A/B testing * Experience with Microsoft Office tools (e.g. Word, PowerPoint, Excel) * Experience with tools such as Tableau, Power BI, Sequel, or similar tools **Preferred Skills/Education** * Master's Degree in a related field (e.g. Master's in Market Research, Behavioral Psychology, MBA) or equivalent experience * Leading teams and proven business impact * Experience managing global teams * Experience working in a retail environment * Working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.) **About blithequark** blithequark is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. **Compensation and Benefits** * Pay Range: $98,200.00 - $164,000.00 annually * Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for career growth and professional development * Collaborative and dynamic work environment **Equal Opportunity Employer** blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **Remote Work Policy** blithequark offers remote work options for eligible associates. However, please note that hourly remote associates cannot reside in Alaska, California, or Hawaii, and salaried remote associates cannot reside in Alaska or Hawaii. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our Retail Media Network team, and to submit your application. Why Join blithequark? At blithequark, we are committed to creating a workplace culture that is inclusive, diverse, and supportive of our associates' growth and development. We believe that our associates are our greatest asset, and we strive to provide a work environment that is collaborative, dynamic, and rewarding. Our Values * Customer Focus: We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. * Integrity: We operate with integrity, honesty, and transparency in all our interactions with customers, associates, and stakeholders. * Collaboration: We believe in the power of collaboration and teamwork, and we strive to create a work environment that is inclusive and supportive of our associates' growth and development. * Innovation: We are committed to innovation and continuous improvement, and we encourage our associates to think creatively and challenge the status quo. Our Benefits * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance and contributions to the company How to Apply If you are a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our Retail Media Network team, and to submit your application. Join Our Team At blithequark, we are passionate about creating a workplace culture that is inclusive, diverse, and supportive of our associates' growth and development. We believe that our associates are our greatest asset, and we strive to provide a work environment that is collaborative, dynamic, and rewarding. If you are a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our Retail Media Network team, and to submit your application. Apply Now Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark' throughout the text. The total word count of the job description is approximately 1000 words.