Experienced Banking Customer Service Representative – Onsite Customer Support and Relationship Building Expert at blithequark

Welcome to blithequark: A Global Leader in Digital Business Services At blithequark, we are passionate about delivering the most advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment. Our mission is to provide innovative solutions that simplify, accelerate, and secure the lives of our customers, and we are looking for talented and dedicated professionals like you to join our team. About the Role: Banking Customer Service Representative We are seeking an experienced and results-driven Banking Customer Service Representative to join our onsite team in Highland Beach, FL. As a key member of our customer support team, you will be responsible for providing exceptional service to our banking customers, responding to their inquiries, resolving issues, and building strong relationships. If you are a customer-focused individual with excellent communication skills, a passion for delivering outstanding service, and a drive to succeed, we encourage you to apply for this exciting opportunity. Key Responsibilities: Connect with customers via phone, email, chat, and social media to resolve their questions or concerns in a timely and professional manner Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments, ensuring accuracy and efficiency Track all call-related information for auditing and reporting purposes, maintaining accurate records and data Provide feedback on call issues, contributing to continuous improvement and process enhancements Upsell products or services as required, identifying opportunities to add value to our customers Essential Qualifications: High School Diploma or equivalent required IT/Network certifications or degrees preferred 18 years of age or older Proven call center experience, with a strong track record of delivering exceptional customer service Typing speed of 25 WPM, with proficiency in PC operation and navigation Entry-level network troubleshooting skills, with the ability to set up home Wi-Fi networks and configure routers or switches Core proficiency with laptops or desktop computers, with excellent communication skills, both oral and written Ability to work independently, with strong listening skills and a composed and objective demeanor Preferred Qualifications: Previous experience in a banking or financial services environment, with knowledge of industry-specific products and services Advanced IT or network certifications, such as CompTIA A+ or Cisco CCNA Experience with customer relationship management (CRM) software, with strong data analysis and reporting skills Bilingual or multilingual skills, with the ability to communicate effectively with diverse customer groups Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Banking Customer Service Representative, you will have access to: Comprehensive training programs, with ongoing coaching and mentoring Opportunities for career advancement, with a clear path for professional growth and development Access to industry-leading technology and tools, with continuous updates and training A collaborative and dynamic work environment, with a team of experienced professionals Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on employee well-being, diversity, and community involvement. As a member of our team, you can expect: A supportive and collaborative work environment, with a team of passionate and dedicated professionals Opportunities for community involvement, with a strong focus on corporate social responsibility A comprehensive benefits package, including paid training, competitive wages, full benefits, and paid time off Employee wellness and engagement programs, with a focus on mental and physical health Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Paid training, with ongoing coaching and mentoring Competitive wages, with opportunities for bonuses and incentives Full benefits, including medical, dental, vision, and 401(k) matching Paid time off, with flexible scheduling and work-life balance Employee wellness and engagement programs, with a focus on mental and physical health Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity. As a Banking Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for career growth, learning, and development. Join our team today and take the first step towards a rewarding and challenging career in customer service.