Experienced Customer Service Banking Specialist – Delivering Exceptional Support and Solutions Onsite at blithequark

Introduction to blithequark Imagine being part of a global, digital business services company that is revolutionizing the way businesses operate. At blithequark, we deliver cutting-edge, digitally powered business services that help the world's best brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are a force for good, supporting our communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. About the Role We are seeking an experienced Customer Service Banking Specialist to join our team onsite at our Columbia, South Carolina location. As a key contributor to our team, you will be the eyes and ears for our customers, fielding inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and discover your potential can take you anywhere you want to go. Responsibilities As a Customer Service Banking Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues Upselling if required Qualifications We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Excellent communications skills, both oral and written Ability to work in a constantly changing and fast-paced environment Ability to stay composed and objective Strong listening skills Essential Skills and Competencies To excel in this role, you will need to possess a range of essential skills and competencies, including: Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex issues and develop innovative solutions Technical skills: Proficient in PC operation and navigation, with entry-level network troubleshooting skills and the ability to set up home Wi-Fi networks Time management skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment Adaptability: Ability to adapt to changing circumstances and priorities, with a flexible and resilient approach to work Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Banking Specialist, you will have access to: Paid training: Comprehensive training programs to help you develop your skills and knowledge Career advancement opportunities: Opportunities to advance your career, with a clear path for progression and development Mentorship: Mentorship and coaching from experienced professionals, to help you achieve your goals and develop your skills Professional development: Opportunities for professional development, including training, conferences, and workshops Work Environment and Company Culture At blithequark, we are committed to providing a work environment that is conducive to happiness and a healthy work-life balance. Our company culture is built on a foundation of: Inclusion and diversity: A culture of inclusion and diversity, where everyone feels welcome and valued Support and recognition: A supportive and recognition-based culture, where employees are valued and recognized for their contributions Collaboration and teamwork: A collaborative and team-based approach, where employees work together to achieve common goals Wellness and engagement: A range of wellness and engagement programs, to support the physical and mental well-being of our employees Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, including: Competitive wages: Competitive wages and salary packages, to recognize and reward your contributions Full benefits: Comprehensive benefits packages, including medical, dental, vision, 401k, and more Paid time off: Generous paid time off, to support your work-life balance and well-being Employee wellness programs: A range of employee wellness programs, to support your physical and mental health Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity. As a Customer Service Banking Specialist at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth and development. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference!