Dedicated Customer Support Associate for Innovative Fraud Prevention and Verification Solutions at blithequark

Introduction to blithequark and the Industry In an era where cybercrime is on the rise, reaching unprecedented heights with total losses exceeding $16 billion in 2024, as reported by the FBI's IC3 report, the real estate sector remains a prime target for cybercriminals. Investment fraud and BEC scams are at the forefront, emphasizing the need for secure platforms that can verify identities, authenticate wire transfer instructions, and detect potential fraud attempts. blithequark takes this threat seriously, providing a cutting-edge solution designed to mitigate risks and ensure transactions are conducted with confidence and peace of mind. At blithequark, we recognize that our team is the backbone of our mission to create a world without wire fraud. We have been distinguished as one of the Best Startups to Work for, featured on the Inc. 5000 list, and awarded for having the Best Culture, reflecting our commitment to our core values and our vision. We offer a dynamic work environment where contributing to meaningful impact and being part of a team dedicated to enhancing security and fighting fraud is not just a job, but a mission. About the Role As a Customer Support Associate at blithequark, you will play a crucial role in supporting our customers by ensuring data accuracy and assisting with our verification products. You will be the trusted point of contact for our users and an essential part of the fraud prevention process. Your responsibilities will include maintaining the integrity of our product database and facilitating manual processes related to ordering and verifying payoffs and other critical customer workflows. Key Responsibilities Meticulously examine data from various sources to ensure accuracy and completeness, utilizing your attention to detail to identify and correct data errors and inconsistencies. Research and verify missing information to ensure data completeness, demonstrating your investigative skills and ability to navigate through complex data sets. Conduct an average of 35 daily outreach calls to confirm business information, showcasing your strong communication and interpersonal skills with a customer-first mindset. Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency, highlighting your ability to learn and adapt to new systems and processes. Provide high-quality, responsive support to customers using our verification products, documenting customer interactions and escalating issues when appropriate to ensure seamless customer experience. Assist in creating guides and other training materials for customers on our products, demonstrating your ability to communicate complex information in a clear and concise manner. Aid in ordering and receiving documentation from lenders and other sources, maintaining confidentiality and security of sensitive information to uphold the trust of our customers. Essential and Preferred Qualifications To excel in this role, you should possess clerical office skills, including computer skills and data entry, although these are preferred, a strong willingness to learn and adapt is essential. You must have strong communication and interpersonal skills, with a customer-first mindset that prioritizes the needs and satisfaction of our users. Being detail-oriented with strong investigative skills is crucial, as is reliability, a positive and professional attitude, and a strong work ethic. The ability to learn and navigate multiple systems and portals, adaptability to handle changes in procedures and software systems, and the capacity to prioritize tasks, ask questions when appropriate, and exercise good judgment are also vital. Strong organizational skills, with the ability to manage time and resources effectively, and comfort with both customer-facing responsibilities and internal data integrity work are necessary. A curiosity to take on new challenges and help build new processes will make you an invaluable asset to our team. Skills and Competencies Required for Success Communication Skills: The ability to communicate effectively with customers, both verbally and in writing, is essential. You must be able to articulate complex information in a clear and concise manner. Problem-Solving Skills: Demonstrating strong problem-solving skills, with the ability to analyze situations, identify solutions, and implement them effectively, is crucial. Attention to Detail: A high level of attention to detail is necessary to ensure data accuracy and completeness, and to identify and correct errors and inconsistencies. Adaptability: The ability to adapt to new systems, processes, and technologies, as well as to changes in procedures and software systems, is vital in this role. Customer Service Skills: Providing high-quality, responsive support to customers, and ensuring their needs are met in a timely and professional manner, is essential. Career Growth Opportunities and Learning Benefits At blithequark, we believe in the growth and development of our team members. As a Customer Support Associate, you will have the opportunity to learn and navigate multiple systems and portals, develop your problem-solving and communication skills, and contribute to the creation of guides and training materials for customers. Our dynamic work environment and commitment to innovation provide a fertile ground for professional growth and learning, with opportunities to take on new challenges and help build new processes. Work Environment and Company Culture Highlights Our work environment is built on our core values: Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It. We prioritize a culture that is collaborative, innovative, and customer-centric, recognizing that our team is the key to our success. With flexible vacation time, 12 company-paid holidays, 10 paid sick days, and no work on your birthday, we ensure that our team members have the balance they need to thrive. Compensation, Perks, and Benefits We offer a competitive compensation package, including flexible vacation time, 12 company-paid holidays, 10 paid sick days, and no work on your birthday. Our benefits also include health, dental, and vision insurance (with a $0 option), 401(k) with matching and no waiting period, equity, life insurance, generous parental paid leave, wellness reimbursement of $300/year, and professional development reimbursement. We believe in investing in our team members, providing them with the resources they need to succeed and grow, both professionally and personally. Conclusion If you are a dedicated and detail-oriented individual with a passion for customer support and a desire to contribute to a mission that makes a real difference, we invite you to join our team at blithequark. As a Customer Support Associate, you will be part of a dynamic and innovative environment, working with a team that is committed to enhancing security and fighting fraud. Apply now to embark on a career that is both challenging and rewarding, and to be part of a company that values its team members and is dedicated to making a positive impact.